- Achieved increase in customer satisfaction rate by providing better over-the-counter experience, improved inventory management of medications, and English interpretation service

- Supported as a general secretary by attending weekly meetings, editing the ‘Invision’ mock-up page, and managing IT interns via online scrum board - Achieved higher user satisfaction rate for our mock-up ‘InVision’ page by conducting 10+ user experience surveys via personal interviews and teleconference - Participated in building the ‘GTM’ strategy by collecting potential customer base via research on existing online publishing platforms and managing digital marketing strategy with ‘ThePicFic’ Twitter account.

- Participated in political campaigns by distributing policy materials and providing guideline on election to students - Attended weekly student meetings to reflect student opinions by revising and implementing election promises