Lead a team of 4 product managers to transform key capabilities and experiences across the digital customer lifecycle to drive growth and engagement. • Propel growth across mature and emerging use cases in commercial trials and education platforms, ensuring compliance with privacy and trust.• Craft 3-year roadmaps as part of business planning that integrate voice of the customer data.• Build onboarding and renewal capabilities to successfully drive acquisition and adoption for target personas.• Drive personalization and modernization strategies to drive growth in complex business streams, from discovery to execution. • Translate and document business requirements into product specifications.• Lead and coach product teams to improve performance and deliver high-visibility experiences and capabilities. • Exert influence and foster collaboration with cross-functional teams, aligning strategic intent, execution plans, and go-to-market strategies for seamless launches.Selected Accomplishments:Produced the most successful back-to-school seasons two years running and grew the business per the following:- Decreased time to resolve customer issues by 77%.- Increased software downloads by 30% y/y.- Decreased support case volume by 6% y/y.- Increased account creations by 3 points y/y.- Drove end-to-end platform redesign, improving functionality and customer experience through account creation, export compliance, verification, trust, risk, software entitlement, & user management.- Received an Autodesk One Team award for my contribution toward reaching a major milestone in digital sales.

Built and led a team of marketing & operations managers to launch a marketplace program from zero to one. • Developed, launched, and maintained a professional services marketplace from inception to global scale.• Recruited partners and drove their engagement, led GTM plans, and developed platform functionality.• Embedded critical partner services across company platforms and customer-facing experiences. • Presented compelling narratives to executives, stakeholders, partners, and teams, and presented at large events to amplify Marketplace visibility. Selected Accomplishments:- Lowered tech support cost by 60% by introducing a new lower-cost tech support modality.- Improved time to case resolution by 67%, increasing customer satisfaction.- Progressed pilot to a mature program with global expansion. Selected Autodesk Extra-Curriculars:• Covid 19 task force: helped drive successful C-staff-championed program that leveraged the marketplace platform I built to bring product training to furloughed workers impacted by Covid-19. Over 4000 served. • Autodesk pro-bono consulting: led consulting teams on decision-making, training and strategy for sustainable design and build companies in Kenya.

Developed social sharing functionality to increase subscriber engagement and renewals with the service. • Translated business requirements into product specifications and owned and drove the backlog.• Led dedicated scrum team to build prioritized capabilities, launch features, and deliver against KPIs.

Developed new curated art category experiences and functionality to drive conversion of targeted user segments.• Translated business requirements into product specifications, prioritized backlog, and launched features.• Led full product management lifecycle across UX, engineers, merchandising, and art vendors. • Drove merchandising strategy for key curated categories, such as art for kids and independent art. • Analyzed competitive landscape, presented to leaders, and drove investment recommendationsSelected Accomplishments:- Increased engagement and revenue for an emerging segment, creating a new curated repeatable strategy. - Increased revenue by 131% in the independent art category.

Launched online print-to-retail photo sites with localized features in 22 countries & 16 languages as a key part of the international expansion business strategy, connecting online to brick-and-mortar companies.• Launched white label sites with modular capabilities for localized languages, printing options, currencies, payment methods, and products. • Integrated with international fulfillment vendors to enable print-to-retail programs globally. • Selected global payment vendor and drove integrations of localized payment methods and gateways. Selected Accomplishments:- Doubled topline revenue by successfully launching 1st series of partner retail services in EMEA & APJ. - Launched print to retail sites in 9 countries, managing complex fulfillment operations overseas.- Pioneered a configurable cart that enabled faster go-to market launches across geographies.