I interviewed 10+ external test users to find pain points in the user experience to gather feedback and uncover patterns. And conducted market research to identify the needs and preferences of artists and potential users and analyzed competitor apps and identified unique value propositions to differentiate our app in the market

I delivered exceptional customer service and product knowledge to meet and exceed sales targets while developing strong client relationships through personalized interactions and support. Also, assisted in merchandising, stock management, and maintaining a visually appealing sales floor.

I executed accurate translations from Korean to English for a mobile application designed to guide visitors through Yangyang, Korea, enhancing the user experience for English-speaking tourists. Then provided in-depth explanations of historical landmarks, enriching the app content with cultural and historical insights. And contributed to the dataset planning, ensuring the application offered valuable and well-structured information to its users.

I delivered detailed product and service information, significantly enhancing customer engagement and contributing to an increase in sales while offering exceptional customer service, addressing client inquiries and needs with a focus on fostering loyalty and satisfaction. Also, efficiently managed and resolved customer concerns, maintaining positive customer relationships through professional and empathetic interactions.