Informatics Consultant
• As the senior subject matter expert for ReportBlue, BCBSMA's external reporting tool, oversees the smooth running of all functions including data implementation, account maintenance, user experiences, vendor relationships, and technical support. Maintains relations and provides consulting support to internal and external users. • Prepares, delivers, and trains trainers for user training for ReportBlue for brokers, account users, sales executives, AR team members, and other internal users. • Maintains a highly visible list of account for reporting. Provides monthly reports. Engages in highly complex quantitative and qualitative analysis and resolves business and technical issues regarding reporting, data quality, and claim experience. Provides support for health Informatics consultation and other claim experience based analytics.• Has frequent direct interaction and maintains relationships with brokers and accounts. Negotiates and provides reporting for all commercial 100+ sub accounts. Represents BCBSMA as reporting and underwriting expert to demonstrate and explain our value proposition through analytics and data analysis.• Represents Account Reporting in cross-functional teams, including Underwriting Cross Functional Communication team, Provide Account Reporting and Analysis Operation sub team, HIA sub team, and High Cost Claimant sub team.• Enhances operational efficiency through technology via ReportBlue, Excel, Excel VBA, SAS, and Cognos for Account Reporting and Analytics team.• Provides consultative support to Underwriting. Utilizes actuarial, reporting, and underwriting knowledge to facilitate smoother underwriting functions, up to and including end-to-end implementation of highly visible and business critical projects involving planning, technical implementation, communication preparation and delivery, and troubleshooting. Responsible for successful implementation of insured underwriting methodology change on member based charge.