*Lead customer support for Protobi Survey - Data visualization for market research projects*Lead custom consulting engagement for Protobi Analytics*Responsible for positive customer experience and success*Engages in product design, development and testing*Advise on business strategy

• Responsible for rate filing for THP’s Rhode Island small group products.o Evaluate product proposals and develop premium rateso Responds to regulator inquiries and objectionso Analyze competitors’ plan designs and rates for THP leadership• Subject matter expert for mental health and substance abuse parity regulation and compliance

• As the senior subject matter expert for ReportBlue, BCBSMA's external reporting tool, oversees the smooth running of all functions including data implementation, account maintenance, user experiences, vendor relationships, and technical support. Maintains relations and provides consulting support to internal and external users. • Prepares, delivers, and trains trainers for user training for ReportBlue for brokers, account users, sales executives, AR team members, and other internal users. • Maintains a highly visible list of account for reporting. Provides monthly reports. Engages in highly complex quantitative and qualitative analysis and resolves business and technical issues regarding reporting, data quality, and claim experience. Provides support for health Informatics consultation and other claim experience based analytics.• Has frequent direct interaction and maintains relationships with brokers and accounts. Negotiates and provides reporting for all commercial 100+ sub accounts. Represents BCBSMA as reporting and underwriting expert to demonstrate and explain our value proposition through analytics and data analysis.• Represents Account Reporting in cross-functional teams, including Underwriting Cross Functional Communication team, Provide Account Reporting and Analysis Operation sub team, HIA sub team, and High Cost Claimant sub team.• Enhances operational efficiency through technology via ReportBlue, Excel, Excel VBA, SAS, and Cognos for Account Reporting and Analytics team.• Provides consultative support to Underwriting. Utilizes actuarial, reporting, and underwriting knowledge to facilitate smoother underwriting functions, up to and including end-to-end implementation of highly visible and business critical projects involving planning, technical implementation, communication preparation and delivery, and troubleshooting. Responsible for successful implementation of insured underwriting methodology change on member based charge.

Legacy Hewitt Associates employee. (see Hewitt Associates line for details)

Experienced professional with exceptional corporate financial management skills and acumen who lead client work for many of AonHewitt’s Fortune 1000 clients.• Responsible for postretirement welfare plan valuation, including medical, dental, life, long term disability, executive medical and executive life insurance plans• Responsible for pension plan valuations, including traditional defined benefit, cash balance, pension equity, and non-qualified plans• Consult with CFOs and HR Benefit Directors on pension and postretirement welfare plan designs• Analyze liability impact on mergers, acquisitions and divestitures• Perform asset/liability management studies• Supervise administration of cash balance plan with 7,000 participants • Determine appropriateness and benefit amounts for QDROs• Coordinate pension funding waiver and distress plan termination filings

Provide strategic decision making, executive hiring and buy-out analysisTechnical consultation on encription and database transaction processing

Taught and served as course coordinator undergraduate class in MS OfficeTaught graduate level C/C++ course