Personal Tutor
Seoul, South Korea
Specialized in- Introductory First Lessons to new students about WSE education program & progress and guarantee educational control- Proactively guiding students through their course, Providing personalized feedback , coaching, support and care to ensure students reach their learning goals- Constantly following up students about their experience with WSE and their classes, personally reaching out through phone call or text to examine for any concerns and dissatisfaction, additionally, sending out surveys- Working in reception providing customer service, team managing students’ progress, booking classes and conducting fluency enhancing speaking session based off of WSE's curriculum through regular shifts- Answering any English grammar, vocabulary, expression questions, when necessary- Conversing in English at all timesContributed to- Marketing: by informing alumnis and studets nearing their end of contract about the best tuition deals of the month that are available monthly- Internal Sales: by contacting alumnis and studets nearing their end of contract, reaching monthly renewal goals set by the company- Improvement of the WSE center: conducting weekly meetings with hopes of improving the center by collecting ideas on what would help higher the satisfaction of students, discussing students' collective concerns and discussing on how to higher the efficiency of our work and constantly thinking about new campaigns