The Aquarium is a professional services group comprising multiple companies, boasting over 60 years of expertise in the Talent and Professional Services industry. Renowned for its personable approach, The Aquarium offers adaptable and scalable services. In FY23-24, The Aquarium’s revenue exceeded $330M, with over 2,500 professionals supporting a diverse range of clients.My role is to foster strong and lasting client relationships while cultivating a collaborative environment, driving business growth and ensuring the delivery of exceptional professional servicesKey results:• Devised and implemented client-centric growth and marketing strategies, driving sustainable expansion and enhancing brand visibility• Built client relationships from scratch, identifying key stakeholders and negotiating improved contracts, which secured enhanced service offerings, increased service fees, and doubled the margin for key accounts within the first year• Led the development of tailored business proposals in collaboration with clients, securing new contract wins and driving business growth• Designed and launched a best-practice-driven account management framework, fostering collaboration and enabling cross-selling initiatives• Established and directed PMO services delivery (including project consulting, support, capability building, mentoring, standards and methods, auditing, and staffing), aligning with clients' strategic objectives and achieving business goals• Designed and implemented dynamic external communication tactics, amplifying brand visibility and deepening client engagement, resulting in heightened satisfaction and positive feedback• Provided support, guidance, and mentorship to team members across different companies and departments, maximizing their value and impact within the service group• Developed business intelligence capabilities, empowering informed decision-making and enhancing operational efficiency across service delivery and finance functions

Providing advice to the CEO and the Board of Odyssey House NSW on ICT related matters

Reported to the CEO and supported the execution of organisation-wide strategic priorities through the leadership in digital transformation, data-related functions and the enterprise PMOKey results: • Partnered with the core service delivery departments to build their capability via technology, data, process and people, enabling seamless and personalised client experiences• Designed and led the implementation of a digital transformation strategy in close collaboration with the Executive team• Established the enterprise PMO on the basis of industry best practices and led the PMO practice to ensure major business critical projects are planned, approved and delivered in accordance with the agreements• Designed and led the implementation of a data strategy, built business intelligence from core service delivery to Finance and HR, and leveraged data to drive business outcomes• Built organisational data literacy and capability in digital, project management, change management, business analysis and innovation to sustain rapid business growth via, for example: a) establishment of and leadership in a Site/Digital Champions Network, a Data Stewards Group and a business analytics internship program; b) development and delivery of online courses (e.g., Project Management and Innovation); c) organisation and delivery of regular seminars; and d) coaching and mentoring

Brought together people, processes, data and technology to enable the achievement of business goals and objectivesKey results: • Worked closely with the Executive team and ensured business systems development and data management lead to outcomes in alignment with business strategic goals• Planned, drove, led and successfully completed business-critical projects to: e.g., a) transform the client’s experience and support their journey across services; and b) develop organisational capability through upskilled people, streamlined processes, quality data and fit-for-purpose technology• Identified areas and needs for innovation, analysed the costs, benefits and risks of business solutions and advised the Executive Team on next steps (e.g., establishment of an enterprise PMO)• Ensured organisational compliance with the reporting requirements from all funding bodies and produced business insights for the Board, the Executive team and others for various purposes • Built and maintained internal and external stakeholder relationships and engaged relevant stakeholder groups strategically at all levels to enable and sustain organisational change • Provided multidisciplinary teams in projects and operations with guidance and mentorship to support their continuous professional development and their achievement of expected deliverables and tasks• Established a centralised data analytics platform and developed a roadmap for its future development• Built business intelligence capabilities in core service delivery areas to support their strategic and tactical decision-making processes• Designed and implemented a common project management methodology, standards and tools to drive and facilitate the delivery of projects• Assisted the Executive team in monitoring and analysing the trend of service delivery in response to COVID 19 • Established an internship program in collaboration with universities and invited to lecture in postgraduate programs

Partnered with organisations of all shapes and sizes to achieve their business priorities with innovative and sustainable solutions enabled by technologyKey results: • Helped clients define and implement their business transformation strategies and programs in alignment with their strategic priorities. For example, in a government agency’s business transformation program (circa ~$20m and ~100 personnel), I led the design and implementation of the delivery and operating model to enhance organisational capabilities enabled by technology and improve digital experience for the stakeholders• Built and maintained strong relationships with clients, resulting in a high level of client satisfaction and repeat business • Delivered consulting engagement projects to scope, on time and within budget • Strategically engaged with key stakeholders at clients for the implementation and acceptance of innovative ideas (e.g., agile methodologies) to transform their business operations and result in, for example, increased collaboration and productivity• Developed and delivered training programs/workshops that have improved the skills and knowledge of clients and team members• Developed, supported and coached teams for project delivery and their individual growth• Contributed to the development of proposals (with multimillion-dollar budgets) that led to successful contract wins

Informed NADA’s policy, advocacy, and sector development work concerning data and researchThe NADA was the peak organisation for the non-government alcohol and other drugs (AODs) sector in NSW. It represented around 100 organisational members that provide a broad range of AODs services. NADA Data and Research Advisory Group (NDRAG) formed in April 2021 was to enhance evidence based practice in the non-government AODs sector and support the members with their data and research needs.

Led business analysis practice and projects to solve complex problems across all business areas and to enable transformational change and business improvement, addressing organisational priorities and strategic goalsKey results: • Identified and analysed opportunities for improvement across business areas and organisational needs for transformational change • Led, developed and managed over 30 projects/workstreams (of which the budget for some was multiple million dollars) through all project phases to deliver business benefits such as revenue increase, cost reduction, staff empowerment and customer satisfaction. For example, I led a transformational project for the largest business area with a revenue contribution of over $100 million in FY17/FY18. This project was to support its fast and scalable growth by replacing multiple stand-alone systems in use with an integrated solution to facilitate sales, client administration, service provision and financial management • Led the implementation of business technology solutions through all Software Development Life Cycle (SDLC) phases (including delivery of training to large numbers of people) and redesign of business processes so as to improve organisational capability – processes, systems, data and people • Engaged stakeholders (both internal and external) strategically at all levels of the organisation to support project implementation and to facilitate their acceptance of change • Provided team members with support, guidance and mentorship to maximise their value added in projects with their strengths and coached them for their professional development

Led collaboration with government departments, and industrial and academic partners in Asia-Pacific to tackle newly emerging business problems in healthcare settings Key results: • Identified and analysed challenges in varied and specific healthcare settings (e.g., hospitals, aged care and primary healthcare centres) in Australia, China and other Asia-Pacific countries• Led, developed and managed over 10 R&D and consulting projects to address aforementioned challenges and to provide project sponsors and key stakeholders with solutions or evidence-based recommendations for policy development • Built and maintained highly collaborative relationships with internal and external stakeholders so as to enlist their participation and support for project implementation and to encourage their buy-in of solutions and recommendations from projects• Provided support, guidance and mentorship to multidisciplinary team members, maximising their performance and experience in projects • Led the production of 14 international peer reviewed publications from project findings• Worked closely with the Director of the centre to plan, develop and manage eHealth programs and to secure funding for its growth

Executed key projects and worked closely with the Director of the centre to coordinate and supervise daily operations Key results: • Planned and executed key projects to facilitate relationship building with the World Health Organization (WHO), the projects include o WHO program “eHealth for Health Care Delivery” in five Asia-Pacific countries o “Humanitarian Technology Challenge (HTC) – Electronic Health Records Perspective”. This was a joint project of IEEE and United Nations Foundation to identify and analyse challenges in eHealth development in Commonwealth countries and to make recommendations for future actions • Worked closely with the Founder/Director to establish the centre• Produced 10 international peer reviewed publications from project findings

Key results:• Provided interpretation services for the live cattle export trade • Formulated relationships among multiple stakeholders (such as buyers from leading dairy product manufacturers in China, Australian Livestock & Property agents and local farmers) and sold over 1000 head of Friesian cattle

Key results:• Implemented business IT systems through all SDLC phases for two large telecommunications service providers • Built and maintained trusting and productive relationships with clients