Juni Son Email & Phone Number

Plano, Texas, United States

Product Safety - Overall customer care and company risk related to product liability and product safety for Mobile and Home Appliance products. - Managing liability/safety risks to protect brand and customers

Plano, Texas, United States

Product Liability Defense and Product Liability Prevention Activates – Minimizing risk exposure and eliminate potential risks

Dallas/Fort Worth Area

• Risk management by developing annual strategic operation plans based on quantitative analysis/reporting• Coordinated with Samsung Legal, Security, Public Relations, and Product Safety Community to defend Samsung brand and product liability claims and lawsuits on Samsung products• Report mobile and home appliance product liability status to Samsung senior executives and HQ on weekly & monthly basis, including CEO/Media/CPSC escalation and critical matters in case summary report• Refined chaotic product liability process and promoted call center product liability process by improving CAR/AHT and by refining escalation process/guideline – Documented all SOPs• Lead a close loop process for corrective action after Lab performing root-cause analysis on products to prevent reoccurring issue• Operated Task Force Team for readiness of new mobile product launching• Introduced 3rd party pick up service vendor for mobile product retrieval• People management

Seongdong-Gu, Seoul, Korea

• Responsible for establishing sales channels, launching new brand products, presenting sales strategy as positioning pricings/promotions and marketing plans in US market • Planned exhibition for 2015 ITEX Show in FL, USA • Contributed total revenue of $4.5M in America market, branding new products

Charlotte, North Carolina Area

Responsible for establishing the first branch office in North America and structuring all sales infra and partnerships with clients. In charge of launching new branded products and pioneering markets as being a new business pipeline for global sales. • Established satellite branch office at Charlotte, NC and operating the branch office as a Chief Operating Officer. • Established Go-To-Market Strategy in North America as analyzing market structures and competitors • Determined MSRP, MAP and distributor pricing as considering profit percentages and manufacturing material cost • Developed and expanded sales channels through distributors • Presented company and products to partners by visiting partners regularly on site, built relationship with clients • Corresponded daily between strategic partners and headquarter offices in South Korea via conference call and emails • Established marketing plans and direct execution of advertisement of company and products • Developed promotion programs for partners on regular basis • Led exhibitions to launch new brand name and new products • Researched and gather fundamental market resources in South America for business expansion • Coordinated correspondence regarding technical quality problems that occur in the field • Managed consignment inventory and weekly point-of-sales reports • Projected forecast quarterly and annually to place orders for North America market • Initiated and analyzed GSA Contract and government tenders to bid on

Seongdong-Gu, Seoul, Korea

• Presented “Go-to-Market” strategy in North America market to executive managements • Convinced executives and planned launch of Sindoh brand globally • Led exhibit at ITEX Show; initiated very first exhibition to the public with its own brand name • Arranged meetings and visited potential partners and signed on contracts with strategic partners in US. • Positioned competitive market pricings by researching competitor’s product specification and pricing • Established business partners to sell own products with international companies (i.e. SAGEM in France, DELL in Singapore, Lexmark in USA) • Researched new business fields and market globally (i.e. medical field, 3D printing, portable printing business)

Seongdong-Gu, Seoul, Korea

• Played key role in $30M development project to unveil Lexmark’s high-end printer; estimated to produce 2M printers resulting in $500M in new sales revenue • Project manager for 6 different major projects over 8 years for Lexmark/Dell printer resulting in average $200M in sales revenue per each project • Reviewed and submitted RFQ & RFP to be awarded Lexmark’s ODM Business for development and manufacturing • Defined project schedules, updated, analyzed information, streamlined process, and ensured achievement within strict deadlines • Spearheaded coordination and supervision of key programs generating 25% of company’s overall annual sales, ensuring achievement of benchmarks on-time and on-budget • Acted as business leader and vital partner to global customers, collaborating effectively to gather requirements, relayed progress, and met unique client needs • Held conference calls and met with client decision-makers to negotiate win-win terms and established business consensus • Established excellent company reputation as first-class, responsive business partner • Expertly resolved internal and external issues, aggressively identifying, analyzing, and mitigating risks and developing effective solutions implemented across departments

Bachelor Of Engineering (Be), Materials Engineering

Liberal Arts And Sciences/Liberal Studies - Biochemistry

Education record

Education record