• Developed customer trust through client meetings to understand the problem and offer actionable solutions resulting in a complete 180-degree turn from 10% to 80% customer satisfaction scores.• Contributed to the successful execution of the NOIS2 IDIQ, collaborating with NASA to drive innovation and solve complex challenges in the aerospace industry.• Grew annual sales pipeline from $7M to $125M in only 18 months.• Full-Cycle Sourcing for new negotiation contracts for Public Sector Projects .• Project Manager for 8 cross-departmental staff. • Led 1 to 2 Year Sales Cycle opening 27 new portals for public sector clients.

• Increased B2B sales by 40%+ YoY• Executed comprehensive sales strategies, including inbound lead follow-up, outbound cold calls, and emails, resulting in the acquisition of new accounts and achievement of quarterly quotas via Hubspot.• Conducted thorough research on accounts, identified key decision-makers, and generated interest in products and services via on-site visits and demonstrations to Supply Chain Managers, Product Managers, Sourcing Specialists, Marketing, R&D Teams.• Grew book of business from 30 to 40 accounts during a very difficult time of COVID-19.• Managed 2 Direct Reports – Customer Service Manager and Production Scheduler• Built and maintained strong relationships with a diverse portfolio of major clients such as Serta Simmons Bedding and Casper, ensuring customer satisfaction and retention across all global locations for drop shipping.• Collaborated with channel partners to develop and close deals, maximizing sales opportunities.• Leveraged industry knowledge to propose tailored solutions that met customer objectives, resulting in a 46% increase in sales in 2021 compared to the previous year.

• Primary point of contact for all new customers, establishing and nurturing long-term relationships and getting them set up in our systems via Microsoft Dynamics.• Assisted customers through various communication channels, demonstrating exceptional customer service and resolving issues promptly. • Ensured the timely and successful delivery of solutions, aligning with customer needs and objectives.• Monitored customer usage and proactively addressed concerns, resulting in the addition of over 62 new clients and significant monthly glass recycling volumes (approximately 260 tons monthly).• Performed 5 public speeches at community events for outreach.