Junio Ferreira Email & Phone Number

Rio De Janeiro, Brazil

Rio De Janeiro, Brasil

Rio De Janeiro, Brazil

Quality control in software development projects, procedures such as functional testing, technical risk analysis and monitoring of schedules and specifications. Monitoring compliance with deadlines, average execution times and established quality standards. Carrying out technical compliance assessments of products delivered to the client. Ensuring continuous improvement, supporting the development of improvement plans and evaluating the results after implementation.Quality control in software development projects, procedures such as functional testing, technical risk analysis and monitoring of schedules and specifications. Monitoring compliance with deadlines, average execution times and established quality standards. Carrying out technical compliance assessments of products delivered to the client. Ensuring continuous improvement by supporting the development of improvement plans and evaluates the results after implementation.Skills: Communication - Customer satisfaction - Employee training - Analytical skills - Software testing

Rio De Janeiro

Responsible for supporting the e-commerce platform for online bookings and sales of travel and tourism services. Evaluation and diagnosis of occurrences by sector. Assisting clients in a corporate environment. Collaborating with global teams to resolve problems. Implementing good service practices. Developing preventive plans to deal with recurring non-conformities and executing schedules to guarantee quality, compliance and established standards. Carrying out functional tests after services to ensure operational excellence.Responsible for supporting the e-commerce platform for online bookings and sales of travel and tourism services. Evaluating and diagnosing occurrences by sector. Assisting clients in a corporate environment. Collaborating with global teams to resolve problems. Implementing good service practices. Developing preventive plans to deal with recurring non-conformities and executing schedules to guarantee quality, compliance and established standards. Carrying out functional tests after services and attendances to ensure operational excellence.Skills: Communication - Customer satisfaction - Employee training - Analytical skills

São Paulo

Strategic support in the development of new commercial projects. Support for internationalization plans for products and services. Presentations at lectures and training sessions. Monitoring the implementation of solutions for clients and analyzing the performance of products and solutions. Supporting training and development teams in the use of the system. Providing strategic support in the development of new commercial projects. Supporting product and service internationalization plans. Presentations at lectures and training sessions. Monitoring the implementation of solutions for clients and analyzing the performance of products and solutions. Support for training and development teams on the use of the system.Skills: Communication - Customer satisfaction - Employee training - Analytical skills

São Paulo

Quality management in software projects. Test design and control. Building test scenarios. Monitoring customer service. Opening internal tickets. Interfacing with developers and product owners. Control of severity in functionalities, linguistic validations and training for teams and users to ensure reliability, effectiveness and customer satisfaction. Meetings with product managers and marketing. Quality management in software projects. Test design and control. Building test scenarios. Monitoring customer service. Opening internal tickets. Interfacing with developers and product owners. Control of severity in functionalities, linguistic validations and training for teams and users, with a view to ensuring reliability, effectiveness and customer satisfaction. Meetings with product managers and marketing.Skills: Communication - Customer satisfaction - Employee training - Desktop application support - Analytical skills - Software testing

Rio De Janeiro

Efficient implementation of standard Amadeus system products for external customers. Use of specialized tools. Adapting solutions according to the needs of each client. Collaboration with development teams. Training users. Documentation of processes. Continuous evaluation of effectiveness. Post-implementation monitoring. Participation in innovation projects. Providing feedback to teams. Guaranteeing quality standards to ensure a smooth transition and continuous improvement of implementation processes. Efficient implementation of standard Amadeus system products for external customers. Use of specialized tools. Adapting solutions according to the needs of each client. Collaboration with development teams. User training. Documentation of processes. Continuous evaluation of effectiveness. Post-implementation monitoring. Participation in innovation projects. Providing feedback to teams. Guaranteeing quality standards to ensure a smooth transition and continuous improvement of implementation processes.Skills: Customer satisfaction - Desktop application support - Software testing

Rio De Janeiro

Providing technical support for the Amadeus GDS/SaaS system for travel agencies throughout Brazil. Efficient resolution of system-related issues and problems. Answering support calls to ensure customer satisfaction. Accurate diagnosis of technical problems and guidance on solutions, as well as participation in internal training sessions to improve technical skills.Providing technical support for the Amadeus GDS/SaaS system for travel agencies throughout Brazil. Efficient resolution of system-related issues and problems. Answering support calls to ensure customer satisfaction. Accurately diagnosing technical problems and providing guidance on solutions, as well as participating in internal training sessions to improve technical skills.Skills: Customer satisfaction - Desktop application support - Software testing

Rio De Janeiro

Responsible for face-to-face customer service as a sales agent. Creating, changing, issuing and reissuing airline tickets. Making reservations. Advising clients. Efficient use of the Amadeus GDS system. Participating in training sessions. Promoting offers and packages. Proactive customer service. Participation in events, with the aim of offering excellent service and boosting sales of tickets and travel services.Responsible for face-to-face customer service as a sales agent. Creating, changing, issuing and reissuing airline tickets. Making reservations. Advising clients. Efficient use of the Amadeus GDS system. Participating in training sessions. Promoting offers and packages. Proactive customer service. Participation in events, with the aim of offering excellent service and boosting sales of tickets and travel services.Skills: Customer satisfaction

Rio De Janeiro

Responsible for answering the telephone with clients and agencies from all over Brazil (in Portuguese, English and Spanish). Creating reservations using the Amadeus GDS system. Advice on choosing travel options. Participating in training sessions. Proactive customer service, offering an excellent service and meeting customer needs in an efficient and personalized manner.Responsible for answering the telephone with customers and agencies. Creating reservations using the Amadeus GDS system. Advice on choosing travel options. Participating in training sessions. Providing proactive customer service, offering a service of excellence and meeting customer needs in an efficient and personalized manner.Skills: Customer satisfaction