• Promote the company's products and services offerings, features, and pricing • Communicate with clients to understand their sales goals, objectives, and pain points• Work with marketing team to ensure collaboration• Stay up to date with the industry situation and benchmarks• Stay up to date with the latest sales trends and best practices• Identify opportunities for product and service up-sell• Identify opportunities for new client acquisition• Find prospective customers and new target segments

- Oversee sales, upsell, and renewal opportunities within the assigned accounts.- Conduct quarterly business reviews including presenting account renewal mapping, and budgetary and cost analysis spending to clients.- Advise the strategic renewals pricing plan to grow revenue.- Drive upsell opportunities within existing client base (i.e. position multi-year deals, increase the size of deals, co-term with other license opportunities).- Grant customer support during the process to assure customer satisfaction and continue to consolidate a long-term business relationship.- Update all activities and progress of the customers on CRM.- Passionate and effective problem solver- Achieved Top Seller in various terms.

1. Launch & Operations Management:Lead the launch and ongoing operations of the QUALITY NATIONAL RESERVATION CENTER (QCNR).Supervise and coordinate all departments involved, including Sales, Inventory, Training, and Customer Service.Optimize reservation processes for efficiency and guest satisfaction.Implement and monitor adherence to call flow standards through coaching, scoring, and feedback.2. Sales & Marketing:Partner with the Sales team to ensure smooth transition from contract closure to implementation.Contact and negotiate with travel agencies and tourism wholesalers.Coordinate promotions in LatAm and Caribbean media (magazines, newspapers, email).Build an email database for targeted customer outreach.3. Event Management:Guide the setup and coordination of event protocols.Manage room logistics (layout, requests, assembly).Supervise staff and handle member requests during events.Advise on event logistics, safety/emergency plans, and execution.Evaluate and report on event outcomes.