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Junior Baez is listed as Private employee | Product Trainer | Operations team lead/supervisor | Customer service specialist | BPO based in Santo Domingo Norte, Santo Domingo, Dominican Republic. AeroLeads shows a matched LinkedIn profile for Junior Baez.
Junior Baez previously worked as Product Trainer (ADT) at Tlc Associates and Billing Specialist (ADT) at Tlc Associates.
Junior Baez is a Private employee | Product Trainer | Operations team lead/supervisor | Customer service specialist | BPO.
A career timeline built from the work history available for this profile.
Santo Domingo De Guzmán, Distrito Nacional, República Dominicana
~Deliver onboarding process for new employees. ~Facilitate product training to new hires.~Coach trainees on best practices and quality guidelines to reach KPIs goals. ~Report payroll hours and attendance performance for training classes.
Santo Domingo De Guzmán, Distrito Nacional, República Dominicana
~To provide billing information to customers' inbound calls meeting quality standards and KPIs goals.~Update customer's accounts information as requested.~To educate clients on how to use self-service platforms.~Escalate and report billing discrepancies to the appropriate departments for rectification. ~Send requested documentation to customers through.
Santo Domingo De Guzmán, Distrito Nacional, República Dominicana
~Deliver onboarding process for new employees orientation.~Facilitating training agenda on new hires by adhering to the client's learning program.~Review training agenda to ensure content meets the latest updates in policies and protocols. ~Report payroll hours according to the trainees attendance performance.
Santo Domingo De Guzmán, Distrito Nacional, República Dominicana
~Developing representatives on case-by-case basis to optimize the skill-set of the individuals according with their specific learning curve.~Daily KPIs tracking to ensure agents reaching the project and quality assurance goals.~Multitasking skills to meet upper management requests within the expected time-frame.~Real time and long-term coaching plans for.
Santo Domingo De Guzmán, Distrito Nacional, Dominican Republic
~Inbound calls handling from customers with inquiries about their Samsung products and offering guidance and troubleshooting steps to get proper resolution.~Adhering to the quality policies and best practices in every interaction to comply with guidelines and KPI goals. ~Negotiate accommodations options for warranty claim cases and de-escalation purposes.
Santo Domingo De Guzmán, Distrito Nacional, República Dominicana
~Inbound calls handling from customers requesting support for their data plan and their mobile devices.~Provide billing and payment plan information.~Offering guidance and product support for customers interested in purchasing mobile devices or upgrading data plans.
Santo Domingo, Distrito Nacional, Dominican Republic
Santo Domingo De Guzmán, Distrito Nacional, Dominican Republic
Santo Domingo, Distrito Nacional, Dominican Republic
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Junior Baez is listed as Private employee | Product Trainer | Operations team lead/supervisor | Customer service specialist | BPO.
Junior Baez is based in Santo Domingo Norte, Santo Domingo, Dominican Republic.
Junior Baez has worked for Tlc Associates, Aloricadr, and Hospital General De La Plaza De La Salud.
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