Key Responsibilities• Ensure all non-clinical operations including catering, laundry, and staffing rosters as well as maintenance and waste management maintain compliance and that they meet accreditation standards.• Ensure all service delivery to our residents and their families are of a high standard.• Purchasing requirements of the facility, ensuring that they are managed and within budget.• Ensuring the customer’ environment are maintained at an appropriate standard.• The business are audited to ensure they are aligned with the company’s standards.Ensuring all operations are carried on in an appropriate, cost-effective wayImproving operational management systems, processes and best practicesHelping the organization’s processes remain legally compliant

The People and Systems Manager is responsible for the implementation and oversight of human resources systems (including rostering, education and legislative requirements) and group systems (including safe environment) for the Provectus Care Group under the direction of the Operations Manager.

Management of resident administration including enquiries, admissions and maintaining occupancy targets Staff rostering including HR administration support Financial management including petty cash, receipting and banking General administration including document control, filing in line with Accreditation Agency Standards, customer service, reception etc Implementation of organisational initiatives and community events as directed by the GM or Corporate Head Office Ad hoc support as directed by the GM

Responsible for managing a team of three employees and overseeing all internal and external branch operations, overseeing finance operations, including financial analysis, budgeting and forecasting , sales and marketing development, including creation of marketing plans, defining sales strategies and meeting monthly sales targets, providing educational advice and information and educational planning and development.Recruited over 100 international students in 2018 and opened the first Brazilian student agency in South Australia, including overseeing business development and marketing strategy.

Developed a successful web sales project including conducting marketing research, competition analysis, finance and budgeting and assisted the Retail Manager with daily operations including sales reporting, contract management and invoicing.

Taught Portuguese to English & Spanish speakers, developed business seminars and coordinated student orientation days, including liaising with contractors to coordinate events and arrange maintenance.

Assisted in the administration of networks including data management, communications, security and printing facilities to meet organisational needs, monitored ServiceDesk records and analysed reports, taking preventative action to ensure Service Levels were met across the IT operational group, monitored and reported on hardware, software and network resources to ensure a high level of performance, security and integrity.

Worked closely with the Finance Manager to ensure smooth operation of all finance matters, inputting sales and purchases and matching invoices to statements and purchase orders to invoices, inputting accounting data into the accounting system with speed and accuracy, assisted in the production of financial statements and applications, preparation of spreadsheets, reports and correspondence, managed the monthly financial reporting, resolved queries and provided support to team members.