Junior Fetlow Email & Phone Number

Greater Philadelphia Area

Provide hardware/software installation of windows based systems, Server maintenance, and brake/fix analysis for a large enterprise-wide LAN/WAN environment. Support Home-Based users, trouble shoot VOIP phones. Manage and train new technicians.• Perform network administrator functions, set up network user accounts/permissions, reset passwords, and restore data from backup archive. • Install, configure and maintain workstations (Windows 7) and Servers (Server 2012) on the network.• Provided desktop support for over 600 users across North America on Right Managements network.• Assisted in refresh project to replace all Ricoh’s Multi-function Devices on the LAN. • Microsoft Exchange 2010 administration, create/manage mailboxes, troubleshoot incoming and outgoing email queues

Conshohocken Pa

• Removed off-lease desktops, back up user’s data using Norton ghost to network server, re-imaged new desktops with Windows 2000 and restored backed-up data to new desktop.• Resolved break fix calls and printer related problems for GE financial employees• Windows 2000 Migration project. Backedup data using pkzip and Norton Ghost, Erase data on hard drive and rebuilt system from image. Installed and configured all applicable software for usersDesktop Analyst (Sun Oil)• Troubleshot and corrected printer issues.• Configured Desktop operating systems.• Installed computer hardware (CD-ROMs, hard disks, modems etc...).• Installed and configured computer software.• Provided first level helpdesk support to end-user using HEAT call tracking system.• Logged all telephone calls and end-user problem/resolution into HEAT call-tracking system

Greater Philadelphia Area

Supervised the separation and distribution of CoreStates bank statements and checks to all CoreStates customers.• Assisted manager with the daily operation and workflow of statement processing department.• Managed staff of eight employees.• Monitored staff's progress by writing and reviewing yearly evaluations.• Counseled employees as necessaryMac Network Support Specialist (1990 – 1992)• Worked extensively with all MAC's Electronic Banking Products.• Identified hardware/data communication faults on all systems.• Provided troubleshooting assistance for ATM and POS terminal faults.• Handled a variety of client inquiries including MAC cardholders and financial institutions