Junior Johnson Email & Phone Number

New York, NY

• Create project schedules, maintain job files, track and monitor progress, route projects, and conduct weekly status update meetings
• Create clear charter roles and responsibility for both the onsite and remote staff for each of the projects
• Managed the needs of the clients and the team members on the project.
• Developed plans, roadmaps, and timelines and settings that enhanced the deployment workflow.
• Developed strong relationships with new/existing clients throughout the organizations through quality work and thoughtful leadership
• Document all pertinent end user information, including name, department, contact information, and nature of problem or issue if they occurred

New York, NY

• Actively participated in the company wide conversion from the Good Mobile App, to Blackberry UEM Client, and the migration from Office 2010, to Office 2016
• Setup and support mobile devices (Android, iOS, Blackberry)
• Manually installed and ran scripts to complete the installation of MS Office 2016 on desktops and laptops that failed automated installation. Also Win 10 1803/1809 deployment using SCCM task sequence
• Acknowledge and addressed all customer queries, requirements and needs with patience and empathy
• Take ownership of tasks and follow through to ensure complete resolution
• Record, track, and document problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

New York, NY

• Supported C-level executives, maintained close relationships with executive assistance to ensure enhanced service support
• Interacted with clients, in person and over the phone to troubleshoot and install printers, computer hardware, configure network settings, and provided assistance to inquiries, concerns about products and services..
• Maintain end-to-end ownership of related incidents even through escalated to external vendors or internal resources
• Follow up with customers via phone and email, and walk ups to ensure issues have been resolved
• Participated in moves, adds, and changes as they related to the technology environment
• Setup New Hires installations, configure desktop/laptop email, printer and any other related task and educating new hires in IT processes

2 Penn Plaza New York, NY

• Supported C-level executives, providing “white glove” service
• Respond to phone calls, emails, walk ups, and dispatched requests for technical support through Service Now
• Quickly and effectively diagnose and resolve issues related to desktop, laptop, mobile devices, video conferencing, application software
• Install a variety of hardware/software for senior executives
• Mobile device hardware setup & deployment (configure, deploy, train users on iPhones, iPads, and Android etc.)
• Setup and support video conference meetings utilizing Skype for business, and Polycom conference units

New York, NY

• Supported software, and hardware for Fixed Income division (FX, Rates, Future, SP, Credit and PROP trading business groups of over 400 traders)
• Familiar with Fixed Income Market Data applications: Bloomberg, Reuters Eikon, Tradeweb, ION Trading, ICAP, Citi Yieldbook, Fidessa, Brokertec, Espeed, BGC, FX connect, Tradeblade, MarketAxess, Intex desktop and.
• Developed relationships with other support groups, which enabled me to quickly resolve client problems. I also provided end user equipment training and demonstrations
• Supported multiple mobile devices such as Blackberry, iPhone, iPad, Android as well as remote login using RSA token
• Used Cisco/Avaya VoIP Call Manager/Unity Connection Ver. 8.6.2 to create/modify/delete phone accounts
• Trading and Non-Trading floor moves, adds and changes (MACs)

Nyack, NY

• Provide desktop support to small and large clients
• Participated in a project to roll out the Good App on over 1,300 client’s iPad’s, iPhone’s, & Android devices
• Worked with various client to identify software and hardware related issues
• Participated in projects to migrate clients from Win XP to Win 7
• Troubleshoot network related connectivity problems
• Resolved support calls via in-house NVT Helpdesk Software

Weehawken, NJ

• Provide desktop support to senior executives, and their assistance during regular and non-business hours
• Work with senior executives and their assistance to identify software and hardware related issues
• Troubleshoot network related connectivity problems
• Supported desktop and laptop rollout from Win XP to Win 7 to senior executives and their assistance
• Used Remedy, and in-house proprietary Helpdesk software to log support calls
• Setup mobile devices such as Blackberry, iPhone, & Android

New York, NY

• Performed, Bloomberg and Reuters installations
• Provide support to local and visiting staff
• Troubleshoot VPN configuration, maintenance remote access
• Installed and configured mobile devices and PDAs
• Performed software updates and application rollouts as needed
• Updated documentation as required

A.A.S

Certificate, Computer Operations

Education record

MCSA 2003 A+ Certified Service Technician MCSE NT/2000/2003 MSDST (Microsoft Desktop Support Technician) MCSE+ Security 2003 MCSA+.