Junior Parima Email & Phone Number

New Zealand

Technical support services are provided for schools across New Zealand in this role. Schools' network and server infrastructure are maintained by us.Supporting our clients onsite or remotely.- Maintaining or managing servers, firewalls, backups, and networking equipment.- Centralized email management- Active Directory administration.- Deploying applications across networks.- Support for desktop/laptop computersJob management and prioritization.- Using a ticketing system (Connect Wise).- Managing and escalating jobs.Documentation is specific to the site.- Keeping the site manager updated on daily activities.Projects- During holiday periods, assigned projects.- The project may include deploying new devices.- During projects depending on what needs to be accomplished. The team may consist of two or more technicians.

Northcote, Auckland

Main Priority- Provided level 1 technical support to non-technical personnel within the workforce.- Provided level 2 and 3 technical support and managed trouble call ticket incidents to resolution- Provided off-hours support for high priority issues- Managed call flow and responded to the technical support needs of staff and students.- Resolved staff/students issues in a clear, courteous and excellent manner.- Identified and solved technical issues with a variety of diagnostic tools- Performed hardware and account setups for new employees- Set up and configured wireless access points and maintained client connectivity- Provided maintenance, installation, and configuration of network and workstation hardware and software- Responsible for creating email and domain user access accounts for new users- Consistently exceeded expectations for staff/students satisfaction.- Defined and documented technical best practices- Help with new projects as they arise- 4 years of level 1, 2, and 3 technical support experienceExperience other roles- Experience with web applications and programming languages such as HTML, CSS, JavaScript, JQuery, API, and PHP.- Technical problem solving dealing with various proprietary software issues as well as HTML issues- Maintain school internal website- Developed quarterly budget analysis reports for IT management- IT manager roles

Auckland, New Zealand

- Ability to work in a team as well as working individually- Use JD Edwards Capital Asset Management software to assign maintenance schedule, create and closed Model Work Order- Record GAS Billing each month in excel

Diploma In Computer Engineering, Computer Engineering, Level 6

Activities and Societies: No Activites or Groups

Certificate In Computer, Technical And Client Support, Help-Desk Representative, Field Service Technician, It Support Technician, Nzqf Level 5

Activities and Societies: No Activites or groupsGain knowledge of computer hardware components, operating systems, networking concepts.