Junior Philogene Email & Phone Number

London, United Kingdom

Accountable for the direct line management of Train Operators in line with TfL policies andprocedures, recognising and reinforcing good performance and building staff involvementand commitment. Continual development of Train Operators, including competence management and regular P&D conversations to maintain standards and to ensure they continue to demonstrate the required competence throughout the year. Providing clear direction and coaching intervention where required. Proactively manage attendance, discipline and conduct issues within my team, ensuring these are resolved in a timely fashion and only escalated when necessary. Accountable for the successful training of Trainee Train Operators through effective Instructor Operator deployment as well as setting, monitoring, sign-off and feedback of individual performance against the standards required by LU Operations and the depot

London, United Kingdom

My daily activities consist of maintaining the timetable and regulate the train service to provide the highest standard of customer service, monitoring the operation of the train service for optimum service and provide a comprehensive communication flow. During failures or at the request of the Service Controller, organise protection and facilitate repair and return of services, produce statistics, computer information, written reports as necessary, for senior Management as requested. Assist as necessary in investigations into operating incidents.

This consisted of operating the train in accordance with working manual procedures, safety and emergency procedures, timetable, specified driving procedures and environmental considerations whilst carrying out safety and emergency procedures

London, United Kingdom

I advise on both commercial loans and residential mortgages, know when to approach a high street bank or a specialist lender for all your commercial or residential mortgage needs. We are fully regulated by the FCA and have access to the whole of market. I can also assist with commercial finance by way of bridging finance, business loans and invoice finance.

London, United Kingdom

I advise on both commercial loans and residential mortgages, know when to approach a high street bank or a specialist lender for all your commercial or residential mortgage needs. We are fully regulated by the FCA and have access to the whole of market. I can also assist with commercial finance by way of bridging finance, business loans and invoice finance.

London, United Kingdom

I had to learning and think on my feet, deliver a first-class service to customers providing them with the most suitable financial advice, generating consistently high levels of activity to achieve agreed performance targets. Deal with high-quality leads and delight in finding the perfect mortgage solution for each individual customer. Fully and clearly documenting all calls and correspondence in a timely manner, build long-lasting relationships with customers based on trust and confidence.

I had to provide outstanding service to our customers throughout all channels, build good lasting relationships, understanding their needs and helping them make the right financial choices to meet their life goals. I had to undertaking financial reviews and managing a small portfolio of customers, proactively recommending and promoting the benefits of alternative products and services to simplify and enhance their banking experience. My job consisted of attending regular Customer Advisor team meetings with the Local Chief Executive and training events to up skill and enhance knowledge and performance. Managing the branch in the absence of the branch manager, carry out early morning entry and branch closing and making sure all staff adhere to their daily tasks.

Customer service, greet customers and aid them through their shopping experience.Lead a small team instructing them to completing daily activities and tasksOperate tills, refunds and exchanges, process orders, cashing up and end of day bankingRequired to achieve daily given sales targets by recommending productsRegister deliveries in and out of the storeResponsible for administering weekly amendments and merchandisingBike trained to PDI level and trained to use the printing machine

Pass, Certificate In Mortgage Advice And Practice

Merit and Distinction Pass

Avce Business Studies Double Award