Junior Silva Email & Phone Number

Duties and responsibilities:• Provides support for IAM services across the EMEA and AMER regions.• Collaborates with cross-functional teams to implement identity management solutions.• Oversees the user identity lifecycle, ensuring accurate and secure management.• Works with tools such as Entra ID, Multifactor Authentication, Identity Brokers, Cisco Duo, and ServiceNow.• Handles IAM-related incidents, partnering with colleagues to resolve complex technical challenges.• Demonstrates a solid understanding of Identity and Access Management (IAM), including authentication, authorization, and identity lifecycle processes.• Maintains effective communication to ensure high-quality service delivery.• Adopts swarming approaches to explore and support the implementation of emerging technologies within the organization.

• Conduct comprehensive assessments of existing email infrastructures to determine the best approachfor migration to Exchange Online.• Design and configure Exchange Online environments, including mailbox migrations, hybrid setups, anddata integrity checks.• Perform migrations from on-premises Exchange servers to Exchange Online.• Utilize tools such as PowerShell scripting, and third-party migration tools such as BitTitan, tostreamline the migration process.• Ensure data security and compliance during the migration process, adhering to industry standards andclient policies.• Provide expert advice to clients on best practices for Exchange Online and Office 365 implementationand management.• Implement Office 365 services such as OneDrive for Business and Teams to enhance collaboration andproductivity.• Conduct comprehensive assessments of the existing IT infrastructure to identify strengths,weaknesses, and areas for improvement.• Analyze client requirements and objectives to design customized infrastructure solutions.• Plan and document strategies for the integration of new technologies into existing systems.• Lead the deployment of infrastructure solutions, including servers and cloud services.• Ensure infrastructure security by implementing best practices and compliance standards.• Execute migrations from legacy systems to new platforms, ensuring data integrity and minimaldowntime.• Provide high-level technical support and troubleshooting for infrastructure-related issues.• Act as a trusted advisor to clients, offering expert advice on infrastructure optimization and bestpractices.• Act as a technical consultant for customers using Copilot for Microsoft 365.

• Delivering expert technical support and troubleshooting for Microsoft Defender for Endpoint product,effectively assisting clients in resolving complex issues related to threat detection, incident response,device onboarding and security configurations. This involved in-depth analysis and guidance tosecurity incidents resolution to maintain robust defenses in the client environment.• Acted as a trusted advisor to clients, offering guidance and best practices for optimizing cybersecurityposture through Microsoft Defender XDR features and functionalities.• Collaborated closely with cross-functional teams, including product development, engineering, andcustomer success, to escalate critical issues, meeting customer needs, and drive productimprovements based on customer feedback.• Delivered exceptional customer service through clear communication, and

• Provided expert technical support and troubleshooting assistance for Entra ID features, includingConditional Access, Azure AD Applications, and Azure AD Device Registrations, assisting clients inimplementing and managing identity and access management solutions.• Demonstrated comprehensive knowledge and proficiency in diagnosing and resolving complextechnical issues related to identity management, authentication and authorization, within the EntraID ecosystem.• Acted as a trusted advisor to clients, offering guidance and best practices for optimizing securityposture, identity governance, and compliance through Entra ID features and functionalities.• Collaborated closely with cross-functional teams, including product development, engineering, andcustomer success, to escalate critical issues, meeting customer needs, and drive productimprovements based on customer feedback.• Delivered exceptional customer service through clear communication, and proactive problem-solving,resulting in high customer satisfaction ratings and positive feedback.

Lisbon, Portugal

Committed to provide consulting services for Solvay Group as Infrastructure Site Service Coordinator, acting in:• Coordination, planning and management of the various interlocutors (subcontractors, Business Project Manager, partners on European sites).• Maintaining infrastructure service levels in the following areas: Server/Storage, Desktop, Network, Telephony, Video Conferencing, Mobility Collaboration.• Optimizing customer satisfaction.• Value creation for the business.• Managing portfolio of projects.

São Paulo, Brazil

- Management of the critical environment of the customers and the company Tivit;- Generation / analysis of security reports, proposition of improvements and actions to correct and prevent problems in the data center and cloud environments, maintaining the security ofinformation in full;- Creation and maintenance of clients’ IT processes;- Administration of the network access through the Active Directory, for users of several clients;- Administration of the access to Exchange Online/Office 365/Azure for users of several clients; Also working in the verification of troubleshooting;- GSuite management regarding the creation and maintenance of objects, email migration,compliance rules settings, generation of PSTs and Google Drive backup;- Administration of security and user access to file servers of several clients;- Administration of the access to Skype for Business/Teams, managing the policies and security ofuser access;- Management of user access to Unix / Linux, referring to E-Directory, LDAP, NIS, File Server andSAMBA;- Creation of scripts in PowerShell for automation of manual processes;- Improving the use of work tools, studying the original procedures, based on their technicalmanuals and their programming language;- Acting as the team's focal point providing operational instructions, interpersonal guidance,distributing specific tasks to analysts and creating documentation with the operational instructionof each client;- Support for coordination in management, participation in conferences and meetings, control ofproject scopes and performance in the front line for solving problems and general alignments;- Visits to customers to create / adjust IT processes, seeking the integrity of security in their environments.

São Paulo, Brazil

- Management of the critical environment of the customers and the company Tivit;- Administration of the network access through the Active Directory, for users of several clients;- Administration of the access to Exchange Online/Office 365/Azure for users of several clients. Also working in the verification of troubleshooting;- Administration of the access to Lync Server 2013 for users of several clients;- Administration of the access to Skype for Business On-Premises;- Google Workspace management regarding the creation and maintenance of objects, email migration, compliance rules settings, generation of PSTs and Google Drive backup;- Administration of security and user access to file servers of several clients.

São Paulo, Brazil

- Assistance in conducting tests, providing support to users regarding the internal system, preventive maintenance on machines and daily check-lists routine;- Administration of all access of the users of the company Tivit;- Guide and clarify technical doubts of Tivit users;- Perform security and administration of the company's file server.

São Paulo, Brazil

- Responsible for providing support to users of the systems developed by the company, working on identifying needs, carrying out procedures via telephone and remote access.