Junior Silva Email & Phone Number

• Duties and responsibilities:
• Provides support for IAM services across the EMEA and AMER regions.
• Collaborates with cross-functional teams to implement identity management solutions.
• Oversees the user identity lifecycle, ensuring accurate and secure management.
• Works with tools such as Entra ID, Multifactor Authentication, Identity Brokers, Cisco Duo, and ServiceNow.
• Handles IAM-related incidents, partnering with colleagues to resolve complex technical challenges.

• Conduct comprehensive assessments of existing email infrastructures to determine the best approachfor migration to Exchange Online.
• Design and configure Exchange Online environments, including mailbox migrations, hybrid setups, anddata integrity checks.
• Perform migrations from on-premises Exchange servers to Exchange Online.
• Utilize tools such as PowerShell scripting, and third-party migration tools such as BitTitan, tostreamline the migration process.
• Ensure data security and compliance during the migration process, adhering to industry standards andclient policies.
• Provide expert advice to clients on best practices for Exchange Online and Office 365 implementationand management.

• Delivering expert technical support and troubleshooting for Microsoft Defender for Endpoint product,effectively assisting clients in resolving complex issues related to threat detection, incident response,device.
• Acted as a trusted advisor to clients, offering guidance and best practices for optimizing cybersecurityposture through Microsoft Defender XDR features and functionalities.
• Collaborated closely with cross-functional teams, including product development, engineering, andcustomer success, to escalate critical issues, meeting customer needs, and drive productimprovements based on customer.
• Delivered exceptional customer service through clear communication, and

• Provided expert technical support and troubleshooting assistance for Entra ID features, includingConditional Access, Azure AD Applications, and Azure AD Device Registrations, assisting clients inimplementing and.
• Demonstrated comprehensive knowledge and proficiency in diagnosing and resolving complextechnical issues related to identity management, authentication and authorization, within the EntraID ecosystem.
• Acted as a trusted advisor to clients, offering guidance and best practices for optimizing securityposture, identity governance, and compliance through Entra ID features and functionalities.
• Collaborated closely with cross-functional teams, including product development, engineering, andcustomer success, to escalate critical issues, meeting customer needs, and drive productimprovements based on customer.
• Delivered exceptional customer service through clear communication, and proactive problem-solving,resulting in high customer satisfaction ratings and positive feedback.

Lisbon, Portugal

• Committed to provide consulting services for Solvay Group as Infrastructure Site Service Coordinator, acting in:
• Coordination, planning and management of the various interlocutors (subcontractors, Business Project Manager, partners on European sites).
• Maintaining infrastructure service levels in the following areas: Server/Storage, Desktop, Network, Telephony, Video Conferencing, Mobility Collaboration.
• Optimizing customer satisfaction.
• Value creation for the business.
• Managing portfolio of projects.

São Paulo, Brazil

- Management of the critical environment of the customers and the company Tivit;- Generation / analysis of security reports, proposition of improvements and actions to correct and prevent problems in the data center and cloud environments, maintaining the security ofinformation in full;- Creation and maintenance of clients’ IT processes;- Administration of.

São Paulo, Brazil

- Management of the critical environment of the customers and the company Tivit;- Administration of the network access through the Active Directory, for users of several clients;- Administration of the access to Exchange Online/Office 365/Azure for users of several clients. Also working in the verification of troubleshooting;- Administration of the access.

São Paulo, Brazil

- Assistance in conducting tests, providing support to users regarding the internal system, preventive maintenance on machines and daily check-lists routine;- Administration of all access of the users of the company Tivit;- Guide and clarify technical doubts of Tivit users;- Perform security and administration of the company's file server.

São Paulo, Brazil

- Responsible for providing support to users of the systems developed by the company, working on identifying needs, carrying out procedures via telephone and remote access.