Junior Thomas Email & Phone Number

Led and managed the provision of welfare support for over 12,000 soldiers and families, overseeing quality assurance for 3,500+ annual case assessments.Developed and delivered structured internal training programmes for Senior managers across the welfare spectrum, improving their support delivery.Transformed a team of 14 caseworkers through effective supervision and mentoring, achieving a 100% measurable reduction in referrals on the waiting list within six months.Directed training delivery on parental conflict resolution, fostering professional growth among staff while enhancing skills and strengthening multi-agency collaboration.Served as the primary liaison with civilian organisations, spearheading joint safeguarding and domestic abuse initiatives, and providing expert advice on best practices.Chaired Multi-Agency Risk Assessment Conferences (MARAC) as the military liaison, collaborating with health and social care professionals to deliver comprehensive support to at-risk individuals.

Led and managed a high-performing team providing welfare support to over 6,500 soldiers, ensuring holistic care across North Yorkshire, while overseeing quality assurance for more than 2,500 annual case assessments.Provided professional supervision, coaching, and mentoring to 12 caseworkers, fostering skill development and enhancing staff competencies through targeted training, 1-to-1 sessions, and ongoing professional development.Lead monthly advisory to Harrogate Foundation College on supporting vulnerable young people, delivering practical recommendations and tailored guidance to improve safeguarding efforts.Arrange and facilitate bi-annual needs-assessed training for welfare, medical, and senior managers, improving inter-agency collaboration and caseworker effectiveness across internal and external audiences.Provided expert written assessments and reports to inform child protection conferences and guide mental health and social care professionals, contributing to regional safeguarding initiatives and forums.

Military lead on Education, Health, and Care Plan for children in the Armed Forces.Provided support to soldiers and their families dealing with challenges such as deployment stress, family separation, mental health issues, and financial difficulties.Ensured quality assurance of case files through holistic analysis and engagement with local authorities in Multi-Agency Risk Assessment meetings to address risk factors.Reviewed and ensured adherence to organisational policies and procedures, accurately completing paperwork within agreed timelines in collaboration with internal and external agencies.Coached and mentored team members on new workflows, supported skill development through training, and tracked team performance to formulate actionable insights for improvements.

Managed the allocation and triaging of 3000 referrals per year, implementing strategies for reducing waiting times and priotising high risk cases.Lead and supervise a team of 10 highly skilled workers, providing guidance, support, and mentoring to enhance their performance and foster professional development.Lead and promoted a positive and collaborative team culture while ensuring high standards of service delivery and accountability.Manage the compliance and review to military and local authority policies and legislation to reflect legislative changes and military communities needs.Led and coordinate unit climate assessment producing reports and action plans to address issues and improve overall productivity and wellbeing.Led emergency responses impacting resource allocation and service delivery, ensuring timely action while reviewing and developing contingency plans and updating policies to meet stakeholder needs.

Royal Signals System Engineer Technician

Education record

Bachelor, Business Management

Diploma, Social And Occupational Welfare