- Responsible for the development of new features and products (Mobile Apps and Web Systems).- Raise, organize and prioritize the backlog, ensuring alignment with all necessary stakeholders and maintaining the experience of our client.- Monitor the market and competition.- Define, collect and track project and product KPIs.

Responsible for providing inputs for a strategic analysis of after sales area with KPI's, quality control, training and optimization of tools. - People management;- Management of KPI's in the area;

- Management and development of customer support team.- Achieving of goals where we achieved historical records in the area in the first 3 consecutive months leading the Customer Support team.

• Assisted in the creation of a new system to improve the restaurant's profitability through data analysis.• Managed the Hotel's Room Service area from receiving orders to delivering the product to the customer.• Performed inventory layout improvement, reducing the time to search for products.

Responsible for implementation of innovation projects reaching 80% of reduction in Lead Time and 60% of the time taken to complete the proposed activities.Creation of a new management system and dissemination of key plant quality indicators, increasing data reliability and reducing the time of importation and preparation by 70%.Main activities:- Responsible for the Continuous Improvement Project (Lean Office) to eliminate waste in the administrative processes of Technical Customer Service.- Control of shipments and receipt of product approval documents - PPAP, with customers.- PPAPs improvement and optimization projects. - Complaint management and intercompany problem solving for Blanks (Mahle Portugual, China, USA and Spain).- Use of Quality and Troubleshooting Tools: PDCA, 8D, RCA, FTA, FMEA, 5W2H, etc.- Management and disclosure of indicators of external and intercompany complaints and cost of monthly complaints.- Conducting meetings of Shop Floor Management of Technical Customer Service with Engineers and Quality Managers.

Responsible for keeping the Training Board in line with the club's Strategic Planning, coordinating managers to achieve goals, leading Control and Results Capture meetings to ensure members' ongoing development.

Realization of continuous improvement project at the Extrema - MG unit to reduce Short Can defects in the production process using quality tools, Lean Six Sigma methodology and statistical analysis through Minitab.

Responsible for the creation and management of the Division of Marketing and Partnerships of the first Academic Team of Intelligent Drones of the Country winning several awards in Brazil, China, USA, France and Australia. Multiplying in more than 10x the number of partnerships and events for the team and making it become a benchmark in the industry. After promoting the qualification of other teams in the different regions of the country we created the first national Drones competition.

Responsible for the organization and presentation of the 4th Minas Gerais Human Development Congress, where speeches were given to over 200 people.

- Responsible for the elaboration of promotional materials about the activities of the organization.- Contacts with partners and sponsors for fundraising.- Event organization.