Lead the development for of a new B2B, B2C, RI, OSP, D&R feature that will allow to increase engagement with value added.•Conduct UX research, drafting surveys to collect feedback and identify paint points. Plan the fix it in sprints which will hep to increase some KPIs results.•Manage 2 direct teams and guide them to understand company roadmap and vision. Couching them by agile methodology to increase of performance above of expected result.•Gather requirements for new products or features and prioritize items in the backlog base on company objectives, for the whole company.•Define, monitor and measure quality of products or features development base on KPI across all teams that have worked on the build, after division of features into task and optimizing workflow.•Advice overseas branch in best practices and implementation, to allow them to archive 100% of the implementation in time and budget.

•Led the development for of a new B2B feature that will allow the company to decreased provisioning time up to 70%, which increased time-to-market up to 3x.•Conduct UX research, drafting surveys to collect feedback and identify paint points. Fix it in sprints which have lead to increase some KPIs from 60% to 94% in effectiveness•Manage 2 direct teams and guide them to understand company roadmap and vision. Couching them has impacted in 15% increase of performance above of expected result.•Gather requirements for new products or features, keeping prioritize items in the backlog base on company objectives, for more than 40 processes.•Data analyst using SQL to find discrepancies in data and solution them base on RPA or manual intervention to which has decrease 40% of fallouts.•Define, monitor and measure quality of products or features development base on KPI across all teams that have worked on the build, after division of features into task and optimizing workflow.•Advice overseas branch in best practices and implementation, to allow them to archive 100% of the implementation in time and budget.

•Lead process manager to migrate provisioning system for B2B and B2C product with more than 100 process, which increase effectiveness of B2C services to 94% and formalize 100% of B2B services. It reduced 80% of manual operation.•Define, monitor and measure quality of products or features development base on KPI across all teams that have worked on the build, after division of features into task and optimizing workflow.•Manage multi functional teams and work with develop teams, to deliver 100% in time and budget MVPs for final product.•Define all engineering process linked to operation process with KPIs to measure the impact of the Customer experience.

•Lead the implementation of Cloud Services IaaS and SaaS which make company No.1 in Cloud services in Dominican Republic. Award winning.•Lead the implementation of CNOC department for B2B customer which increase more than 90% of user experience in customer satisfaction KPI.•Lead the implementation for more than 5 big projects which increase revenue by more than 20%

•Identified more than 15 business opportunities in B2B products with surveys, interviews and data mining.•Documented root cause and brainstormed 100% of possible solutions to solve opportunities which led 10 % increase in KPI customer satisfaction.•Implemented new methodology to document requirement and process which led the 15% of reduction in time on documentation and analysis.

-Teacher in Business Process Managemen-Teacher in Quality and HSEQ Management System