Junior Walker Email & Phone Number

Oriskany Falls, New York, United States

Oriskany Falls, New York, United States

Rochester, New York Area

Syracuse, New York Area

Syracuse, New York Area

Manage continuous improvement initiatives, leading, facilitating and executing continuous improvement projects using Six Sigma / Lean methodologies to deliver desired results within a specific time frame.Integrate the philosophies and tools of Six Sigma and lean manufacturing into a framework that focuses on appropriate use of tools and resources to consistently produce what is expected and what provides customer value.

Assess current state of a given business process; review and benchmark best practices to define future state; conduct gap analysis and develop gap closure plansDevelop process workflows and corresponding documentation of a specific business process.

Analyzed process gaps and devices processes for all technical support.

Provided world class service to the the Vonage customer base