Anthony Tung Nguyen Duc Email & Phone Number

• [Technical Support for a popular Marketing automation platform]I am a member of the worldwide customer care team, and centralized for APAC region customers. The job is to help the customers resolve their issues while.
• Monitoring marketing campaigns, marketing deliveries for the requested customers.
• Resolving customers’ issues and requests.
• Setting up test beds, doing test cases for issue reproduction.
• Working with R&D team and Consulting team to fix the found bugs.
• Setting up, managing local lab, which are Linux based.

• [Technical Support for an European leader platform in electronic invoicing]The position requires me to work closely with the support team located in Paris. My duty is to assist the customers, who are using the.
• Monitoring customer’s e-invoicing flows to ensure that all the invoices are well processed by the platform.
• Studying the errors raised during the integration process to take corresponding actions (e.g. communicating the issues with the customers, sending a request to Technical team to solve the technical problems, etc.).
• Resolving requests and issues raised by the customers.
• Analyzing, verifying customers’ issues. Working with R&D team, PM team to fix the found bugs. Escalating critical issues to the relevant teams.
• Developing new monitoring processes, documenting them in procedures.

• Working at Aricent Group as a GPRS Radio Access Network expert, to give maintenance and support to the Nokia Siemens Networks (NSN) GPRS/EGPRS system i.e. do troubleshooting for errors occurring on live GPRS/EGPRS.
• Understanding customers’ problem reports.
• Applying all knowledge about current designs, functions of the system, combining with the related 3GPP Specs to find root cause of the reported issue.
• Giving recommendations to fix the issue with a consolidated analysis.
• Giving explanation for further technical queries related to the issue.
• Having Tele-conference meeting for discussion to get more clarification on the issue.

Paris Area, France

• Finalizing a Benchmarking System for Common LispResponsible for:
• Improving the current benchmarking system in order to make it more robust and extensible for future use.
• Designing the desktop application and implementing the required functions of the new system.

• Managing servers, computer Lab and IT devices.

Master Of Science (M.Sc.), Computer Software Engineering

Bachelor Of Applied Science (B.A.Sc.), Physics - Computer Science