Junjian Li Email & Phone Number

Gestratz, By, De

Ratingen, North Rhine-Westphalia, Germany

Röthenbach Im Allgäu

1.Project Management: Manage projects related to clients, including project planning, execution, monitoring, and summarization, ensuring projects are delivered on time and meet customer expectations.2.Customer Relationship Management: Maintain existing customer relationships, communicate and negotiate with customers, understand their needs, and provide solutions to meet their requirements, thereby enhancing customer satisfaction and loyalty.3.Market Development and Business Expansion: Develop and execute market development plans for the company in the Chinese market, identify new customers, and engage in business expansion activities to increase sales revenue and market share.4.Customer Support and After-sales Service: Provide customer support, address customer issues and needs, promptly respond to customer after-sales service requests, ensuring customer satisfaction and loyalty.

Ingolstadt, Bavaria, Germany

1. Greet and welcome all clients ensuring they are properly advised on the collections2. Fulfil individual and store objectives by processing sales in a confident and professional manner, whilst building strong relationships with clients3. Gather and collate clients´ CRM details in order to build the client book, follow-up with clients and maintain relationships4. Maintain store standards with stock and adhere to LOEWE´s visual merchandising guidelines5. Follow procedures and respect standards and code of ethics, including grooming and behaviour6. Actively drive my product knowledge by following the latest fashion trends, participating in in-store training, staying updated on all collections and searching out relevant information on products

Ingolstadt

1. Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business2. Provide an expectional customer service experience by exceeding their expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony 3. Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales4. Capture meaningful customer data according to the company tools( CRM), for the purpose of connecting with the client, building relationships and personalizing future client development opportunities 5. Maintain an active, accurate, neat and organized client book contacting clients regularly and providing appropriate follow-up on all sales or client requests 6. Discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products7. Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment

Ingolstadt

1. Accompany the clients in the right department, introducing them to sales associates 2. Ensure that every client has a unique and luxurious experience and perform as a team-player, contributing to the overall objectives of the store3. Appropriately handing and storing of the products and maintaining back stock in an organized and controlled manner that facilitates selling 4. Performing other tasks as assigned by manager from time-to-time

Ingolstadt

1. Support the development of strategy, marketing strategy and internationalization 2. Support communication with various customers and suppliers 3. Support communication with authorities 4. Support for various internal projects 5. Assistance in shipping auto parts to China( document creation, customs clearance)

Beijing City, China

1. Planning and coordination of all senior management meetings, the quarterly distribution and strategic conferences and the AGM2. Collecting, processing, analysis and evaluation of various sales data and target adjustments. All related preparatory and follow-up work3. Client liaison with major bulk and wholesale vendors and private equity providers 4. Coordination of the management steering group activities and provision of strategic consultancy and support services for other management functions5. Responsible for international business development and cooperation potential assessment

Beijing City, China

1. Key account management: promoting customer loyalty / customer acquisition including organisation of promotional events 2. Responsible for the day-to-day operations of the hotel group in China: staff allocation and recruitment, all staff training programmes and quarterly strategic planning and updates 3. Work within Enterprise Resource Planning (ERP), Material Requirement Planning (MRP) and E-learning on-the-job training systems within the hotel group4. Liaison work with potential customers (attendees and exhibitors) at the Import and Export Exhibitions (Guangzhou) in 2011 and 2012 , including bulk price negotiation and additional service agreements 5. Responsible for the annual QM audits and service standards-assurement (KPMG)

Master’S Degree, Retail And Consumer Mangement, 1.3 For Thesis, 1.6 For Average

Master Of Business Administration (M.B.A.), Master Of Business Administration, Distinction Of The Dissertation

Marketing