Junjie (Terrence) Y. Email & Phone Number

• Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth.
• Lead the onboarding process for new clients alongside the Technical Account Manager for implementation.
• Conduct regular business review meetings with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth.

• Managed SLA project with a focus on systematic evaluations of express and warehouse suppliers' performance, addressed any ongoing logistics interruptions. Harmonized product deployment with customers' necessities.
• Played a pivotal role in the establishment of a 4PL logistics service team of 9 people, driving the shift from conventional procedures to a streamlined and digitalized ocean freight system.

• Provided overall consultancy for e-commerce platform products, including credit insurance, financial payment, cross-border logistics, and export customs for SME clients.
• Enhanced synergy with ecosystem partners by providing comprehensive FAQs, self-service tools, andeducational content to empower partners to independently and comprehensively find solutions for clients.

Shenzhen

Shenzhen, Guangdong, China

*Participated in the scoring card project of existing suppliers, involved in souring plan re-evaluation for 2H of 2015*Proposed inventory improvement plans to line manager based on MPS, saved 20% ​​of the lead time of stock replenishment and improved inventory turnover ratio by 50%

Shenzhen, Guangdong, China

• Aided in orientation and tranning programs for new employees
• Collaborated to fulfill quaterly recruitment goal
• Sorted employees' profiles

Master Of Science - Ms, Management Information Systems, General

Bachelor’S Degree, Global Supply Chain & Operations Management And Marketing, 3.9

Bachelor Of Science - Bs, Business Administration And Management, General