Junjie (Terrence) Y. Email & Phone Number

• Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. • Lead the onboarding process for new clients alongside the Technical Account Manager for implementation. • Conduct regular business review meetings with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities.

• Managed SLA project with a focus on systematic evaluations of express and warehouse suppliers' performance, addressed any ongoing logistics interruptions. Harmonized product deployment with customers' necessities, devising and implementing mechanisms to elevate customer service efficiency.• Played a pivotal role in the establishment of a 4PL logistics service team of 9 people, driving the shift from conventional procedures to a streamlined and digitalized ocean freight system.

• Provided overall consultancy for e-commerce platform products, including credit insurance, financial payment, cross-border logistics, and export customs for SME clients.• Enhanced synergy with ecosystem partners by providing comprehensive FAQs, self-service tools, andeducational content to empower partners to independently and comprehensively find solutions for clients.

Shenzhen

Shenzhen, Guangdong, China

*Participated in the scoring card project of existing suppliers, involved in souring plan re-evaluation for 2H of 2015*Proposed inventory improvement plans to line manager based on MPS, saved 20% ​​of the lead time of stock replenishment and improved inventory turnover ratio by 50%

Shenzhen, Guangdong, China

• Aided in orientation and tranning programs for new employees• Collaborated to fulfill quaterly recruitment goal• Sorted employees' profiles

Master Of Science - Ms, Management Information Systems, General

Bachelor’S Degree, Global Supply Chain & Operations Management And Marketing, 3.9

Bachelor Of Science - Bs, Business Administration And Management, General