Juno Chen Email & Phone Number

阿联酋 迪拜酋长国

• 协助董事长协调处理公司日常事务，协调内部各系统，各部门之间的关系;• 协助董事长开展商务工作，陪同参加一些商务活动、商务谈判、商务公关等;• 配合董事长协调处理外部公共关系;• 撰写各种中英文报告、文件、会议纪要;负责重要文件的起草、跟进审核、审批工作; 积极、高效地完成领导交代的其他事宜。• 负责协调和安排董事长的工作日程(出差、会议、商务活动等)， 合理安排时间，适时提醒;安排董事长的外联活动及对外公共关系的维护，参与随行;• 参与公司发展规划、业务经营计划的编制和公司重大决策的讨论， 提出方案或建议供董事长参考决策;• 协助董事长制定、贯彻、落实企业战略发展规划及各项经营发展战 略、计划，实现公司经营管理目标;• 全程陪同客户翻译(中英互译)，并陪同客户游览景区，规划其海外行程。

Doha, Qatar

Greeting passengers; secure cabin.Attending a pre flight briefing; meet passengers needs with a five star service quality.Emergency evacuation.The responsibility for the safety of all passengers on the aircraft from the passengers board the aircraft until the time they disembark.

Dubai Burj Khalifa

Greeting guests; Checking in and checking out procedures, Opera systemWorked night shifts as Front Desk staffAnswered phones and carried out guest request as necessary.Translator for Chinese speaking guestsUpselling rooms and services.

Guangzhou China

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Strives to improve service performance. Ensuring Exceptional Customer Service. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Provides feedback to employees based on observation of service behaviors. Handles guest problems and complaints effectively. Managing Projects and Policies. Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Guangzhou China

Be responsible to provide an excellent and consistent level of service to the customers. Assist the Sales department to achieve the predetermined sales and revenue targets. Assist the commercial service in general and more particularly of the internal sales managers and event coordinators in their commercial and administrative tasks. Be responsible to assist with the efficient running of the department in line with Marriott International's Corporate Strategies and brand standards, whilst meeting employees, guests and owners expectations. Ensure the compliance of high quality standards, while meeting the guests' demand and anticipating their needs and expectations.Ensure the files follow-up et participate to the improvement of guests loyalty. Take over the hotel visits tours.

United Arabic Emirates

I have had five months working experience in F&B department in Banyan Tree Al Wadi, Dubai, which is a luxurious five star property in a booming location. During that time I took care of the clients with excellent and personal service, always focusing on the details. This valuable experience taught me three important things: responsibility, team work, and knowledge. Through this experience I have grown professionally and most importantly, I gained confidence. For the first time I know how important it is to pay attention to the details as well as behavior while working in the service industry. Besides, I also realized the importance of responsibility and enthusiasm at work, as I do not only represent myself, but also the company and the brand. I should provide customers coming into the store with high quality service. Furthermore, we have to ensure the company’s revenue and the quality of work. Working with people is a passion of mine. At Les Roches I have learnt the different types of service and worked in multi-cultural teams. In addition, during my internship, team working improved my communication skills and my cultural awareness, necessary to make an effective contribution to your company. I believe my hospitality experience can be very valuable to your company.

Beijing China

Bachelor Of Business Administration - Bba, Hospitality And Luxury Management

Activities and Societies: Social Club; Reading society; Dancing club.

Bachelor'S Degree, Hospitality & Business Management

Bachelor'S Degree, Business Of International Hospitality Management