Juno R. Email & Phone Number

Skills- Team player and have strong work ethics- Results oriented, self-directed and proactive- Strong technical knowledge in Jira and Salesforce- Average skills in using Google Sheet and Document- Ability to achieve a strong understanding of processes- Organizational skills and ability to multitask and prioritize- Ability to develop solutions and prioritize work with passion- Above average skills in Microsoft office such as Excel and Powerpoint- Able to adjust quickly to changing priorities and conditions in the work environment- Strong knowledge in Back office/Provisioning in Australia Telco and Internet such as Telstra, Optus and NBNExperienceMay 2020 - PresentAcquire Asia Pacific - Quality Assurance Specialist- Establishes quality standards to achieve business goals- Performs quality audits to measure the workforce’s output- Creates action plan to prevent quality issue, resolved quality issues and improved qualitystandards- Interpret and analyze data from quality audits and report the insights from the analysis in atimely manner- Generates weekly and monthly reports with trends and actionable insights withrecommendation- Establishes short and long term programs to effectively equip team leaders and teammembers on quality standardsMay 2015 - May 2020Acquire Asia Pacific - Provisioning, SME (AU NBN/Telco)- Coached and developed team members- Trained and developed new team members- Assisted team members with their task related inquiries- Identified key trends and common issues that the business faced- Created action plans for any issues the department encountered- Created a documented process in accordance with the business needs- Managed the department updates, process alignment and procedures- Managed all activation tasks and ensured team members perform all processesJune 2010 - 2015Acquire Asia Pacific - Provisioning Specialist (NBN/AU Telco)- Managed activation related requests across all departments- Ensured all assigned tasks have been completed in a timely manner- Reported urgent concerns that caused activation delay of customers service- Reached out to Telco suppliers such as Telstra, Optus and NBN for any activation related inquiries and resolution of the sameSeptember 2005 - 2008ICT - Customer Service Team Leader (Dish Installation Services)- Managed the day to day operations and create daily end of shift report- Managed the call center queues and ensure all calls are handled efficiently- Ensured all issues such as change of address and appointment date is escalated properly