Jun Qi Kwok Email & Phone Number

Singapore, Sg

Singapore

Changi Airport, Singapore

- Assisted in the management of day-to-day operational matters like handling customer service enquiries and complaints, providing appropriate service recovery, and handling queries from the operations team on ground- Led the development of training videos for Changi Eats’ new order management platform, completing a series of 24 videos for both merchants and the operations team- Created user manuals and recurrent training document for Changi Eats’ new order management platform for the operations team, and assisted in the updating and management of other existing manuals and documents- Performed regular duty on ground to manage high order volumes days e.g., Mother’s Day, ensuring smooth operations and optimal service quality, and to conduct on the job training for new team leads- Assisted in other business functions like marketing and business development, e.g., Held the campaign lead role for Changi Eats’ April marketing campaign, supporting marketing video shoots, assisting with new tenant onboarding, and product inventory management

Changi Airport, Singapore

This Customer Service Officer role is performed at Changi Airport's Terminal 3 as part of the Shop & Dine project. The role of a Customer Service Officer in this project entails the processing of redemptions for the Changi Rewards loyalty program and Changi Airport’s promotions and events. Other duties include: Processing of SISTIC ticketing transactions, Handling of general, way-finding and Changi Rewards enquiries, Monitoring and handling of stocks, and Attending to emergencies that might arise in the airport.Other experiences I have gained through this role include bring cross-deployed to iShopChangi in support of CTPxCR membership acquisition trials and the deployment to Changi Airport Group’s Changi Rewards team in May 2019, for a period of 1 month to support the resolution of escalated Changi Rewards cases via a Salesforce platform.Skills that are crucial to this job include being able to communicate clearly, managing communications with non-English speaking customers, being able to remain calm and clear-headed in stressful situations. Key knowledge required include understanding the operations of the airport, and the Changi Rewards loyalty program.

Singapore

Playing an essential role in maintaining the optimal display of products on shelves and ensuring its timely replenishment, while monitoring expiry dates and shelf lives. Additional roles include being deployed to the entrance and exits of the supermarket to ensure the adherence to local COVID-19 prevention measures, such as safe distancing and the proper usage of masks. I have also been deployed to conduct entrance screening which entails the screening of temperatures and ensuring the proper usage of SafeEntry, a national system that facilitates contact tracing

Singapore

Seconded to the CAG Changi Rewards team while under employment as a customer service officer with P-ServSupported the resolution of escalated Changi Rewards cases via a Salesforce platform.

3Rd Division Singapore Civil Defence Force

As a NSF with the Singapore Civil Defence Force, I was trained in basic rescue skills, basic fire-fighting, first aid, Cardiopulmonary Resuscitation (CPR) and the usage of an Automated External Defibrillator (AED). Upon completion of training, I was deployed as a Community Engagement Specialist (CES) with the 3rd SCDF Division Public Affairs Branch. I was also given the opportunity to attend the Instructor Preparatory Course which trains one to be a competent instructor, being able to impart knowledge and skills effectively to the audience.As a CES, my roles include engaging and educating the public about the national anti-terror initiative, SGSecure through house visits and community events. Other key roles include conducting theoretical and practical lessons for topics such as first aid, basic fire-fighting, CPR and the usage of an AED for the public, schools and refresher courses for my junior NSFs. My secondary roles with the PAB include administrative work such as the processing of attendance reports for payroll processing, the upkeep of filing and documentations, and the upkeep of training logistics.

Changi Airport, Singapore

This internship placement was with the Quality Assurance Department of SilkAir. My roles as an intern there were to assist with the planning of in-flight tests for an aircraft’s APU and administrative duties. Some of my administrative duties include ensuring the proper certification of SilkAir’s engineering and ground handling staff and the proper certification of SilkAir’s processes. I also had the opportunity to assist in the designing of the marketing material for the airline’s safety seminar. Skills which were required during this internship includes efficient and clear communications across departments within the airline and with other aviation firms.

Bachelor Of Science With Honors In Air Transport Management, Air Transport Management, Cgpa Of 4.23 Out Of 5.0 In 4 Trimesters (As Of Jan 2021)

The Bachelor of Science with Honours in Air Transport Management is a three-year direct honours degree programme, covering operations.

Diploma In Aviation Management And Services, Cgpa Of 3.16 In 6 Semesters

Activities and Societies: Student Ambassador for the School of Engineering, Member of the Diploma in Aviation Management and Services.