Jun Qi Kwok Email & Phone Number

Singapore

Changi Airport, Singapore

- Assisted in the management of day-to-day operational matters like handling customer service enquiries and complaints, providing appropriate service recovery, and handling queries from the operations team on ground- Led the development of training videos for Changi Eats’ new order management platform, completing a series of 24 videos for both merchants.

Changi Airport, Singapore

This Customer Service Officer role is performed at Changi Airport's Terminal 3 as part of the Shop & Dine project. The role of a Customer Service Officer in this project entails the processing of redemptions for the Changi Rewards loyalty program and Changi Airport’s promotions and events. Other duties include: Processing of SISTIC ticketing transactions.

Singapore

Playing an essential role in maintaining the optimal display of products on shelves and ensuring its timely replenishment, while monitoring expiry dates and shelf lives. Additional roles include being deployed to the entrance and exits of the supermarket to ensure the adherence to local COVID-19 prevention measures, such as safe distancing and the proper.

Singapore

Seconded to the CAG Changi Rewards team while under employment as a customer service officer with P-ServSupported the resolution of escalated Changi Rewards cases via a Salesforce platform.

3rd Division Singapore Civil Defence Force

As a NSF with the Singapore Civil Defence Force, I was trained in basic rescue skills, basic fire-fighting, first aid, Cardiopulmonary Resuscitation (CPR) and the usage of an Automated External Defibrillator (AED). Upon completion of training, I was deployed as a Community Engagement Specialist (CES) with the 3rd SCDF Division Public Affairs Branch. I was.

Changi Airport, Singapore

This internship placement was with the Quality Assurance Department of SilkAir. My roles as an intern there were to assist with the planning of in-flight tests for an aircraft’s APU and administrative duties. Some of my administrative duties include ensuring the proper certification of SilkAir’s engineering and ground handling staff and the proper.

Bachelor Of Science With Honors In Air Transport Management, Air Transport Management, Cgpa Of 4.23 Out Of 5.0 In 4 Trimesters (As Of Jan 2021)

The Bachelor of Science with Honours in Air Transport Management is a three-year direct honours degree programme, covering operations.

Diploma In Aviation Management And Services, Cgpa Of 3.16 In 6 Semesters

Activities and Societies: Student Ambassador for the School of Engineering, Member of the Diploma in Aviation Management and Services.