Professional Field Service Engineer with background performing Dry-Etch Semiconductor Tools repairs, start-up installations, modifications and troubleshooting.Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. Skilled at training and mentoring field service personnel to troubleshoot and correct technical problems, consistently meeting or exceeding expectations. Well-versed in safety practices and gear, documentation requirements and compliance standards for Semiconductor industry.Met with clients to discuss equipment specifications and requirements and introduce the right system catered for individual needs.Focused on a range of products dedicated to the Semiconductor industry mainly R&D sector.Developed personal rapport with each client to maintain and manage customer expectations.Worked with Universities and R&D Departments in the semiconductor industry. (NUS, NTU, SUTD, A-Star) Performed due diligence and valuation processes for new suppliers from overseas.