 Inserted all their information (including W2, Social security benefit and all other documents they want to claim) to the computer system carefully and make sure we did it correctly.  Make sure their IDs and Social security cards with them, which means we were made some of the copies to indentify who are they or any of their depends were abilities to claim on their tax return.  Communicated and helped people whom want to fill out their tax return.  Solved consumer problems and… Show more  Inserted all their information (including W2, Social security benefit and all other documents they want to claim) to the computer system carefully and make sure we did it correctly.  Make sure their IDs and Social security cards with them, which means we were made some of the copies to indentify who are they or any of their depends were abilities to claim on their tax return.  Communicated and helped people whom want to fill out their tax return.  Solved consumer problems and served them well. Most of their families were low income or not spoken English, so we have to be very patient and explain as well as we can to each of our consumer about their cases and also how much they would get from their tax return.  Helping them to get the total individual tax refund from the state and the federal estimate $50,000 as well by my own. Show less

• Communicated well with customers who speak Chinese • Solved consumer problems and served them well, during on that period• Introduced some of new consumers to our ACCU Staffing Services and being the new employees which related to ACCU.• Translated some pages of the employee handbooks and flyers print from the Staffing Services offices