• Developed strategic plans of Foreceipt’s product pricing, user experience enhancement, and ongoing marketing by conducting preliminary research, analyzing customer reviews and having meetings with key stakeholders; presented the final recommendations to the client and received positive feedback• Oversaw the project’s progress by continuously liaising with the client and external contractors; ensured timely and high-quality project deliverables

• Researched the impact of sanction errors on human compliance by conducting preliminary research and using SPSS and Stata to analyze experiment data; effectively assisted the preparation of professor’s working paper

• Delivered constructive advice on clients’ resumes, CVs, cover letters and LinkedIn profiles both in-person and through e-advising emails; effectively helped 100+ clients to date• Facilitated workshops on campus to help students build professional career profiles and promote WERC services; successfully improved student awareness of services offered and increased client visits during daily office hours

• Tutored five middle school students by customizing teaching plans and strategies based on each student’s strengths and weaknesses; achieved an average 20% increase in students’ English test grades• Initiated a new and creative teaching method by engaging students in skit, improvisation and singing activities; strengthened students’ conversational English and confidence

• Achieved efficient onboarding within the first day and processed 200+ patient records monthly; demonstrated a high-quality and error-free performance• Communicated with the superiors consistently to get feedback on task performance; delivered continuous improvement in the quality of work• Enhanced the daily clinic’s operating efficiency by preparing upcoming patient files in advance; saved the doctor’s preparation time and kept ongoing clinic appointment time as scheduled