Junxia Wang Email & Phone Number

中国 天津市 东丽区

Respond to and diagnose problems via phone, email, and chat with the American Office, Panda Restaurant Group (PRG) associates, ensuring satisfactory customer service.Recognizes and researches problems and resolves basic problems while referring more complex problems to higher levels for satisfactory resolutions. Documents all calls and actions taken using problem-tracking software. Maintains data integrity through accuracy and thoroughness of incident data entry. Follows up on outstanding calls and open tickets to ensure timely resolution and customer satisfaction.

Participated in the construction of Alibaba foreign trade platform store - Dazongshe（Tianjin）Information Technology, which started making profits after two months.Social Media Marketing Intern Jun. 2021 – August. 2021Researched various industries and companies to provide detailed reports.Set up social media business accounts for the company from the start.Updated daily memos of international market news and organized discussions with the team members.

Bachelor, International Chinese Education

Exchange Project, Arts And Language