- Automation & Custom Software Solutions: Developed and deployed multiple software applications and automated scripts, improving efficiency and reducing errors across accounting and sales operations. Tools utilized include Huginn, Invoice2Data, Zoho, Python, Flask, and FastAPI.- Sales Team Support: Created custom software solutions to enhance sales team productivity, including automatic estimate and invoice combination tools, custom dashboards, and self-hosted tools like Draw.io and Stirling PDF.- Vendor & Customer Process Automation: Designed 24/7 automated programs for processing vendor invoices, customer payments, and quote/estimate conversions, significantly reducing manual workload and error rates.- Contract Generation & Delivery Management: Developed a contract generation program using Docassemble and customized a delivery management system with Zoho Creator, tailored to the sales team's specific needs.- IT Systems & Software Migration: Led the successful migration and implementation of critical software systems, including ZOHO suite, Track-POD, Google Workspace, and CRM software for the sales team, creating a more manageable and traceable workspace.- Payroll Software Implementation: Researched, selected, and implemented payroll software, streamlining payroll processes and ensuring compliance with regulatory requirements.- Comprehensive Financial Management: Managed all accounting tasks, including bookkeeping, payroll, accounts receivable/payable, and financial planning. Ensured accurate and timely financial reporting, contributing to the company’s fiscal health and stability.- Optimized Financial Accounts: Established new accounts with improved perks, including checking, merchant, credit card, and loan accounts, enhancing the company’s financial resources and benefits.- Insurance & Risk Management: Negotiated and secured commercial insurance for auto, business liability, and worker’s compensation, safeguarding the company against potential risks.

- Website Development & Optimization: Designed and developed a low-maintenance, high-performance website using the LAMP Stack and WordPress, ensuring long-term stability and ease of updates for the non-profit organization.- Traffic Growth & Engagement: Boosted website traffic by 10,000 viewers compared to the previous site, significantly increasing business opportunities and client engagement.- Enhanced Donation System: Implemented an intuitive donation gateway, driving a 150% increase in donations within just a few weeks, directly supporting the organization’s fundraising efforts.- Automated Customer Interaction: Programmed and deployed a fully automated chatbot, streamlining customer communication and integrating a self-running appointment scheduling feature, enhancing user experience and operational efficiency.- Event Coordination & Community Impact: Played a key role in organizing events focused on recycling electronics, contributing to environmental sustainability and community outreach efforts.

- Accelerated Workstation Deployment: Automated system initialization, reducing setup time from 2-3 hours to an average of 10 minutes, leading to consistent and efficient deployments across the organization.- Productivity Enhancement: Provided comprehensive software and account-related support to over 2,000 employees, increasing productivity by resolving issues quickly and delivering personalized training sessions.- Customized IT Solutions: Tailored workstation setups to meet specific departmental needs, ensuring high adaptability for future deployments and significantly reducing downtime.- Advanced Technical Support: Delivered expert technical assistance through helpdesk, phone, email, and in-person consultations, resolving complex IT issues promptly.- Targeted Training Programs: Conducted one-on-one and group training sessions, empowering employees, managers, and technical staff to effectively utilize technology resources.- Network & Security Support: Managed and supported local and wide area networks, mainframe systems, and user inquiries related to system operations, security, and password management, ensuring swift and secure resolutions.