• Ground Operations: - Managed bookings for tour groups - Handled urgent issues for teams on-site - Communicated with vendors, including transportation companies and hotels• Product Development: - Conducted market research - Collaborated with team to develop new products - Launched and tested experimental products for feasibility• Xiaohongshu（Little Red Book）Management: - Operated two company accounts: one official and one product recommendation - Personally designed all content, including cover images and posts - Grew follower count from 20 to over 1,500 in two months

• Independently manage the store's Instagram account, updating product and store imagery daily.• Monthly updates to in-store displays to increase customer engagement and product appeal, resulting in asteady monthly sales fluctuation of £40,000. • Employee Management and Market Analysis:Responsible for building the sales team, developing organizational structure, building talent pipeline, devising assessment plans, planning employee personal development, and establishing team incentive mechanisms.• Quarterly collection of market sales data and competitor information, regular analysis of product hot-selling situations and consumer demands, and formulating targeted marketing strategies.• Maintained knowledge of company products and services to make informed recommendations to clients.• Based on the store's set sales tasks, develop sales and operational plans, organize team business reportingmeetings, and review business data on a monthly basis.

Undertook three months of graphic design work remotely, and produced 30 greeting cards designs for the company● 3 months’ work experience at Ezen Design Company● Delivered works for the studio: helped open the gallery, assisted the Sales Team, printed and packaged the art prints or greeting cards of different sizes● Design work: designed new greeting cards, communicated and collaborated with colleagues, participated in team projects, modified some existing designs produced by the company● Designs selling on Ezen Design, Kew Garden.

My Mother’s Day greeting cards were adopted by the company and placed for sale on the Moonpig website● Conducted research on Moonpig’s existing Mother’s Day greeting card range to identify popular elements and trends● Sketched three to four drafts of each product● Considered the colours, types and the picture organisation.● Created the final artwork for greeting cards.

My Birthday greeting cards were adopted by the company and placed for sale on the Moonpig website● Brainstormed and analysed the job for Moonpig’s birthday greeting cards● Drew three to four drafts of each product● Considered the colours, types and the picture structure.● Made revisions and resubmitted works in accordance with feedback received.