Product Engineer
Product Project Management --- (Launch hydro cooling equipment for miners)-Collaborated with cross-functional teams, including R&D and suppliers, to define and implement product features within aggressive timelines, ensuring competitive market positioning.-Managed customer feedback and initiated Continuous Improvement Projects (CIP) to address product issues, resulting in enhanced quality and customer satisfaction metrics.Customer service from pre-sale to after-sale stage --- (Serve 8 customers in US, EU and UAE)-Effectively communicated product specifications and features to potential customers, while actively understanding their unique requirements. Collaborated with R&D and suppliers to deliver customized features tailored to customer needs.-Provided comprehensive technical support throughout product setup, maintenance, and troubleshooting processes, ensuring seamless customer experiences and satisfaction.