Jun Song Email & Phone Number

Hackensack, New Jersey, United States

• Maintain operational records, including metrics and process documentation to adequately assess business performance, identify areas for improvements, and develop innovative strategies to aid the overall processes.
• Responsible for daily operations and office management.
• Maintain open channels of communications with all divisions, to ensure business continuity
• Direct communication with all core clients and subsequent account management.
• Work directly with design team personnel, to innovate and distribute marketing/advertising materials.
• Maintaining accurate, up-to-date information, on all accounting and ERP systems.

Hackensack, NJ

New Jersey

Long Island City, NY

• Responsible for 30% of all client communication and correspondence.
• Maintained daily shipping schedules and logistic operations.
• Worked directly with upper management to determine future product investment and sales strategies.
• Attended sales shows and conferences regularly, including business trips monthly, to maintain customer relations and increase sales volumes.

Rutherford, NJ

• Managed, solidified and retained current and prospective clients through daily phone and email communication.
• Personally maintained 21%-25% of all sales from time of employment (2012) to current year totals (2013).
• Participated in rigorous, multi-day shows across the country.
• Contributed directly to 26% of total company sales in 2013, through multiple business trips and trade shows.

New York City, NY

• Initiated individual and personalized review processes with top clientele to ensure customer satisfaction and client retention, resulting in a 75% increase in the flow of referrals and new account openings.
• Maintained all company documentation including vendor service agreements, employee contracts and regulatory licenses.
• Responsible for human resource management and training for all employees on company policies and procedures.

New York City, NY

• Recruited and managed a 50+ employee base for this start-up company.
• Responsible for human resource management and training for all employees on company policies and procedures.
• Created all company operational and standardized procedures associated with a start-up entity, for maximum productivity, efficiency and solid customer service.
• Initiated individual and personalized review processes with top clientele to ensure customer satisfaction and client retention, resulting in a 75% increase in the flow of referrals and new account openings.
• Maintained all company documentation including vendor service agreements, employee contracts and regulatory licenses.
• Fielded the majority of customer service calls resolving most issues before they are escalated to senior management.

Fort Lee, NJ

• Created company standard operating procedures for use in all domestic branches, including warehouse facilities.
• Maintained communication around the clock with top clientele to ensure customer satisfaction and client retention, leading to 9 referrals and 14 new account openings within a 12-month period.
• Point of contact and support for 5 international sales agents, warehouse personnel, 8 vendors, approximately 11 overseas customer accounts, with 6 visits to branches to-date.
• Decision-maker for allocation of resources, with focus on costs of precious metals to determine competitive pricing and financial constraints.
• Managed company operations, including all major Bank and Letter of Credit transactions with both foreign and domestic clientele, international import/export and domestic transport.
• Created content and maintained company website, ensuring timely literature, and inventory stock lists.