Management of the territorially distributed dept (280 employees): helpdesk (L1, 2, 3, including call center), system administrators (including sap basis), the entire infrastructure (networks, backbones, telephony, video surveillance, VX, data centers, all hardware's), development, process office. Area of ​​responsibility: all units (mining, production, sales etc) of the company in Russia and abroad. Major achievements: dept reorganization and build a business-oriented IT service model. Direct submission of CIO

Providing of support service based on best practice and ITIL, support of all business application and projects (SAP, site and so on):- service positioning- creation and formalization support processes- creation and implementation key agreements like SLA, OLA- team reorganization, motivating, KPI, learning- business communication, interaction between support and other services and departments- providing quality of service (continuity, availability, SLA, OLA)- outsource managing

- Creation and management of central IT customer service (IT support centre) in the Russian Federation (call-center, support L1, L2, outsource coordination); - Providing outsourced services to other companies of Auchan Group;- Preparation for the opening and maintenance of new sites;- Financial management;- HR management;- Start-up's; - New project management, BPR management and management of global IT projects in the Russian Federation.Key achievements:- Creation of a modern IT infrastructure for new sites; - Reorganization and adaptation of IT infrastructure of tunable sites; - Complete reorganization of IT support service in accordance with the ITIL methodology and business needs , IT support center creation; - IT process modeling and remodeling; - Innovation and process management; - Deployment of ITSM system for control of IT support processes; - Managing more than 25000 events per month; - Providing quality IT service for more than 10000 users; - Managing more than 50 apps; - Providing IT support to more than 10000 units of IT equipment; - Managing over 10 projects simultaneously.My personnel: 36 IT specialists, analyst and experts (IT support centre located in Saint-Petersburg and Novosibirsk), functionally more than 70 people (IT on sites).My manager: IT director.

- Management of IT infrastructure- Project Management- Start-up's- Financial managementKey achievements:- Creation of a modern IT infrastructure at the new factory "from scratch"; - Participation in the successful implementation of corporate information systems to support the process.

- Management of IT infrastructure- Project Management- Start-up's

ICL mainframe programming, support and maintenance