Responsibilities: · Assist our community and help resolve inquiries empathetically, accurately and on time · Respond to user inquiries with high quality, speed, empathy and accuracy · Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users · Become and remain knowledgeable about client’s products and community standards · Make well balanced decisions and personally driven to be an effective advocate for our community · Display a strong commitment to doing what’s right for our community in supporting the client’s mission · Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content · Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site · Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site · Review the reported content within agreed turnaround times and standards of quality · Identify inefficiencies in workflows and suggest solutions · Recognize trends and patterns, and escalate issues outside the company policy to the global team

2013-2016:Organized Lithuanian movie screenings in Screen Cinema, D'Olier Street. Responsibilities included putting up events from scratch. Contacting film producers and directors, booking venues, marketing campaigns, distributing tickets, advertisements, working on posters, finding & hiring suitable contractors, etc. Each event was a success as it was fully sold out (including 220 people), there were about 9-11 events in total. I was working on my own, without a team, so of course there was challenges along the way, but for such a young age I believe that these events were not only profitable, but also a great success. 2013-2020 I've been helping wiyh several charity events organised by Lithuanian Association in Ireland which included event planning aspects, such as looking for sponsors that could contribute with monetary contributions or raffle prizes, finding performers, venues, volunteers, writing event scripts, been a hostess spoke person in many events. The whole experience overall gave me a great insight to what events are all about and perhaps made me realise that it is an industry I would like to persue my career in. During the years I've participated in several marketing campaigns as part of a team for certain events or "milestones" for Lithuanian Community in Ireland. Which involved reaching out to the audience, through paid tools or simply through social platforms which were a significant experience contribution for me as it was related to the areas of interest for me such as marketing, product strategy or consumer behavior.

Responsibilities ⦁ Assisting with the daily running of the retail center.⦁ Working along with the management team in maximizing the store's sales and profitability.⦁ Assisting customers with their inquiries, handling orders and complaints in an efficient manner. ⦁ Maintaining high standards of visual merchandise. ⦁ Completing all the necessary paperwork at the start and end of shift. ⦁ Providing an exceptional in-store experience for customers in the store and over the phone⦁ Aligning with the targets to meet the expected performance of the departments.

At the age 16 , I had an online shop. It all started as a hobby, but very quickly turned into a source of income. It all started on Facebook platform under a name "Joyful Rain" and very soon I figured how to go from Facebook page to a website. The stock was imported and purchased through wholesale websites from countries such as China, Poland and Lithuania. Main products was female clothing and accessories. It has been challenging for me taking care of customs and taxis, but was very interesting learning experience which allowed me to learn the whole business concept, pay attention to detail, introduced me to the level of customer service needed in order for the whole process to succeed. It all started as a game and turned into something really cool, however as I got a real job and started college there was less and less time I could dedicate to it and even though it was quite profitable for such a young individual there was a lot more out there that had to be discovered and I didn't have enough space for the stock or free time that could have allowed this little project of mine to grow.