Head of:- Customer experience (CX, NPS, CSAT, Project management...)- Contact center Mimovrste SLO- Contact center Mall CRO- Contact center Mall HU- Telesales department- Claims and returns department

Call center managementCustomer satisfaction managementCRM developmentProject managementSales & marketing management...

- Outbound call center management (telesales)- IT Customer support management- Responsible for managing sales in the company- Strategies for entering and developing international markets- Market analysis - Sales & marketing Plans - Leading sales team- CRM implementation…

• Responsible for managing sales in the company and prepare sales strategies (wholesale, retail). • Responsible for leading sales team• Independently carry out all tasks related to public tenders (schools, government institutions ...) • Create pricing policy and raises prices. • Develop new sales channels• Preparing marketing communication strategy• Preparing promotional activities for both inter-organizational buyers and end users. • Produced and developed a system of developing relations with existing and potential customers. • Produced and developed a system for rewarding sales staff. • Produced and developed a system of internal training sales staff. • Other tasks related to the managing of the sale ...

• Responsible for managing B2B sales department in the company • Responsible for achieving the plan • Produced and developed CRM system (planned work with key customers). • Produced and developed a reward system for sales team. • Prepared and developed advertising for inter-organizational buyers (trailer onto the intranet, monthly notices, advertising by e-mail ...) • Prepare and develop a sales promotion for inter-organizational buyers (competition among vendors with prizes, vendor education, price signals) • Participate by price setting.• Participated in designing the product mix. • Led a group of sales persons.• Other tasks related with sale