José Absalón Ureña Guevara Email & Phone Number

Panamá, Panama

As Managed Services Engineer, my responsibilities are to manage and give support to the security infrastructure for our customers with Managed Services contracts. This includes reporting, managing security appliances (firewall, IPS, etc) and other products.

Panamá, Panama

As Implementation Engineer, my responsibilities are to handled and implement technology projects in our customers, including the post sales support. This includes the meeting to set the methodology and timeline

Panama

Deploying technology solutions and providing support to our customer in different areas such as storage, security, networking virtualization.

Panama

Providing technical support, IT Solution, guidance and follow-up to different global companies such as AT&T, AllState, Murphy Oil, NorthHighland, DTZ, Aaron's Store, Fair Isaac.Resolve standard and complex customer issues on inbound phone contacts and/or outbound phone contacts with USA and UK large business customers with Dell Latitude, Optiplex and Printers that has Gold / IT / Pro Support service contract.Identify opportunities for process improvements that contribute to the… Show more Providing technical support, IT Solution, guidance and follow-up to different global companies such as AT&T, AllState, Murphy Oil, NorthHighland, DTZ, Aaron's Store, Fair Isaac.Resolve standard and complex customer issues on inbound phone contacts and/or outbound phone contacts with USA and UK large business customers with Dell Latitude, Optiplex and Printers that has Gold / IT / Pro Support service contract.Identify opportunities for process improvements that contribute to the achievement of business metric goals.Review and dispatch servicesAchievements:• Technical mentor and trainer- SME's of two accounts• Exceptional metrics best performer Show less

Panama

Involved in a project deploying a T1 of Optical fiber between two companies in Panama City. This project included: installation of the optical fiber, configuration of routing and monitoring the connection.

Panama

Field technician at HR Department in Panama Canal Authority. In charge of repairing laptops, printers and desktops within the department. Backup the HR's servers and another IT duties

Panama

In charge of IMAC request regarding Active Directory, Internet Access. Monitoring the open tickets and pending services that the users were still needing such as laptops replacement, sharepoint access, etc. Improvement of control of pending job using a DB