Jurgen Bartels Email & Phone Number

Amsterdam, Nh, Nl

- EMEA CSM of the Year (2023)- W-EMEA Award - Builder (2023)- Q2 Top Performer EMEA Customer Success (2023)- Member of a selective group of employees to have lunch with co-founder and CEO of Okta, Todd McKinnon (2024)- Invited for Oktane in Las Vegas incl. presentation in break-out session with 350+ persons. Ranked as number 3 in-person attendance out of 60 sessions (2024)Senior Customer Success Manager EMEA for Okta's top three strategic global customers in EMEA. IC role.Okta is a native cloud company with a total revenue of $2.5 billion and an average hyper-growth rate of over 40% year-over-year. Together with our 19,500 customers and 8,000 colleagues we are building an iconic gobal brand.Okta is the global leader in digital indentity. Behind every app, every device and every single connection is identity. Okta is uniquely positioned to capture the $ 80 billion market opportunity driven by identity. Okta securely connecting people to technology in a smart customer focused and end user friendly way. Identity = Security. Okta has been recognized as one of the fastest-growing companies across the tech sector in Deloitte's 2024 Technology Fast 500 list. Okta belongs to the top-25 in the annual Fortune Future 50 already from 2020: A list of 50 global companies with the strongest long-term growth potential.

Sales and Delivery Manager of Lifecycle Services. PM role. Leading teams to realize maximum value to customers by sales and delivery of lifecycle services. The successful combination of hardware, cloud based software and data will be the global game changer in logistic process automation. Value realization by data driven services to ensure customer success. Data driven services are part of the digital services roadmap for key customers of Vanderlande and Toyota. Vanderlande was acquired by Toyota Industries Corporation in 2017.

Head of Customer Success SAP Premium Services NL. PM role. Leading business development and delivery of high-end SAP Premium Services. Focus on profitable sales, professional delivery and customer success. Helping customers with their digital transformation and implementation of their on premise, hybrid and cloud strategies. Driving new names, customer adoption and renewals.

Manager Customer Success Data Services. PM role. Stepping stone to join SAP The Netherlands in the role of Head of Customer Success SAP Premium Services NL. PostNL 100% cloud strategy based on SAP. Starting-up go-to-market and delivery of innovative and realtime data driven services. The very first time in the world done by a postal company. Integrating systems and creating API’s for customer success. PostNL Data Services is a strategic digital transformation initiative by PostNL.

Partner Consulting Industry. PM role. Sales and delivery of professional services and solutions with focus on customer success. Starting-up practice Ordina Consulting Industry from zero. Leading this practice and boosting the revenues of Ordina in the non-public sector. Acquisitions and assignments with companies like Philips, Wolters Kluwer, KPN, XS4ALL, Essent and VBK.

Unit Manager and Principal Consultant. PM role. Sales and delivery of professional services and solutions to improve customer experience. Leading the practice Atos Consulting Customer Excellence successfully through the credit crisis by innovative programs. Acquisitions and assignments with companies like ASML, Canon, Philips, NXP, GE, Heijmans and KPN.

Growing the business in the Netherlands by focus on customer engagement in a smart digital way. PM role.

Growing the business by introducing new digital publishing services. PM role.

Growing the business by initiating and executing innovative products, services and push/pull sales and marketing pograms driven by CRM. IC role for the first four years, PM role for the next seven years.

Growing the business in eight countries by strong customer engagement. IC role.

Command Tactical Air Forces

Business Intelligence @ Volvo CarsMarketing @ TNOServices @ Danish Energy Agency through IAESTE

Ir. / Msc., Industrial Engineering And Management Science / Mba

Activities and Societies: Member student association Industria, traineeship in Denmark, study trip to Finland

Education record

Crm And Customer Centric Management, Crm Professional

Strategic Marketing Professional

Mobilizing People