• Developed, designed, and deployed a new SharePoint 2013 Site Collection from scratch. This new site collection uses a custom Master Page layout and design and is completely customized to the client’s specifications and requests.• Create workflows and apps that have automated business processes that were previously done via multiple emails and face-to-face meetings.• Interface and schedule meetings with key actors for requirements gatherings and demonstrations of newly developed business processes, apps, and workflows in SharePoint.• Demonstrate the ability to be in constant communication, keeping the client well informed on the progress of their request.• Honed my ability to prioritize assigned tasks based on user needs and whether a request was critical to client operations.• Stay abreast of new technology, especially migration to Microsoft365 and SharePoint Online through conference attendance, networking with my colleagues at CEXEC, personal network contacts outside of the company, and my own research.• Led end-user training and demonstrations, creation of testing scripts, feedback forms, and one-on-one training where necessary.

Mr. Ritchie has worked for GMG at TSA since 2015. At TSA, his flexibility, ability to meet tight deadlines, extensive technical knowledge, management experience, and customer service skills have distinguished him since he began his work with GMG. In this role, he has managed a wide spectrum of technology-related duties, including all logistical planning, scheduling of site re-designs and launches, team coordination and project management. His responsibilities include evaluation and implementation of technical solutions across the organization, acquisitions, end user requirement analysis and support, and leadership of the organization’s strategies and solutions to optimize performance. Mr. Ritchie has successfully managed SharePoint 2010 site collections, including experience with configuration regional settings, site libraries and lists, managing RSS usage, workflows and workflow settings, term store management, related links scope settings, site definition, and permission management and inheritance. He has led a team of 7 employees performing work in four task areas including support for Travel Card, Conferences, Financial Management Division (FMD) Information Management, and Post Payment Audits.

• Upgrade systems to ensure state-of-the-art database processes; developed standardized input procedures to ensure data integrity.• Utilize expert negotiation skills to purchase best hardware products at least cost and hands-on technical abilities to implement installations. • Research and analyze existing conditions versus available options; successfully migrated database from in-house storage to on-line solution with zero percent data loss.• Jump in at any level to maintain smooth running operations even in the face of unexpected events.• Actively use organizational abilities and prioritization skills to ensure projects are completed on time, within budget, and maintain excellent customer satisfaction rating.• Supervise staff of 3 IT personnel in very busy environment where shift work is required; make time to meet with each individual regularly to address any and all issues that may arise.• Collaborate closely with management, respond to incidents immediately, take corrective action, and put in place preventative measures to circumvent potential IT related issues.• Liaise with all departments to identify, schedule and implement website tasks, upgrades and design needs. • Manage overall IT operations including: o Software/Hardware Purchasing o Help Desk o Databases o Security o Training o End user Set-ups o Back-ups o Website Project Management