Michael Jury Email & Phone Number

Harrisburg, Pennsylvania, United States

• Launched a helpdesk for 3 departments, intergrating a robust knowledge base and achieving annual cost savings of $90,000
• Conducted a wireless hotspot audit, disconnecting inactive services and rebalancing active lines, reducing monthly expenses by $4,000
• Engineered a network infrastructure with PoE for camera systems across 20 locations, ensuring seamless connectivity, power distribution and optimized bandwidth
• Designed and implemented high-availability infrastructure for over 40 locationsAudited printer usage and effectiveness, establishing a uniform printer policy that improved maintenance efficiency and reduced downtime.

Middletown, Pennsylvania, United States

Lancaster, Pennsylvania, United States

• Creates and distributes monthly club newsletters on or before the first of each month.
• Notifies content contributors of production deadlines in a timely manner.
• Fills in for and performs the duties of the club President during the absence of the President.

Pennsylvania, United States

• Investigate, resolve and follow up high priority events involving but not limited to home intrusion, theft and critical privacy invasion. Review reports provided by local law enforcement and alarm monitor station.
• Isolate and resolve complex problems by correlating information from network equipment that requires subject matter expertise in various facets of the overarching business operations.
• Provide training support to other employees on various applications, systems, and technologies.
• Examine all records including but not limited to, bills, subscriber account histories, remedy tickets, billing, trouble ticketing systems, and related documents.

Lancaster, Pennsylvania Area

• Trained and guided new hires, driving results and growth.
• Demonstrate our operating principles that become the guideline of how we do our job.
• Created and presented trainings during team meetings.
• Performed installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.
• Provided solutions to customer inquiries and concerns to ensure products and services are working properly through the use of sound judgement and decisions making.
• Used installation tools and hand tools and performed jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders and bucket trucks.

Lancaster, Pennsylvania, United States

Manage and maintain rental property.

Greensburg, Pennsylvania, United States

• Configured web filtering, servers, and file sharing. Executed installation of new products
• Used active directory for account management for faculty and students. Cloned and formatted hard drives.
• Completed projects such as video editing and upgrading computer labs.

Bachelor’S Degree, Business Administration And Management, General, 3.8

Business Information Technology

Associate Of Applied Science Degree, Computer Technology, 3.1

Technical support