Maya M. Email & Phone Number

Independently began a Non-profit Organization whose mission is to mitigate hunger and homelessness by way of mobile, food & supply trucks. We aim to connect these individuals to our shelters and assist in locating employment.Organizes, markets, implements and recruits for community food and necessities distribution. Creates events, hosts fundraisers, monitors activity and ensures positive experiences to target audience.

San Francisco, California, Us

Works eCommerce fraud cases around phishing/vishing/smishing, SMS Premium Rate and Toll Fraud. Collaborates with Compliance and User Vetting teammates to resolve tickets in a concise manner. Identifies fraud patterns, aids in the improvement of anti-phishing and spam Machine Learning models, develops ideas to improve processes and procedures to benefit the team and organization, mentors and learns from team members.Excels in performing under pressure and exceeds productivity, making sound decisions in a fast paced environment including addressing and deescalating client complaints in a tactful manner.

Brookfield, Wisc., Us

Created and presented a highly applauded step-by-step training guide for identifying and mitigating fraudulent activity.Notated persistent activity and created runbooks to automate recurring issues. Managed and retained B2B eCommerce clientele by investigating and solving issues with a sense of urgency. Promoted quality services & products, engaged clientele through virtual and F2F meetings focused on solving for use cases. Utilized compelling tools to enhance fraud fighting such as SaaS tools with AI and BI, Splunk and Tableau.

Cincinnati, Ohio, Us

Prevented millions of dollars in losses by stopping and/or deactivating several hundred fraudulent business accounts and transactions after having assessed EMOBs regarding new or unusual activity, detailed investigations, and going through Customer Due Diligence (CDD) protocols. Retained National accounts by establishing accurate risk parameters through review of credit worthiness, bank statements, P&L sheets, ensuring PCI DSS compliance, and previous financial account history.

Ensured proper work activities and ethics by managing 20 agents, setting and upholding standards of call quality.Evaluated audit findings, implemented coachings, trainings & corrective actions, diligently led weekly QA calibrations with Supervisors and QA’s around the region.