Maya M.

Maya M. Email and Phone Number

Founder & CEO at Yes, There's Hope Inc. @
Maya M.'s Location
Atlanta Metropolitan Area, United States, United States
About Maya M.

I am working towards making a CHANGE; first in Metro Atlanta, then I'll go Nationwide!I am Passionate about helping others, Ambitious, Energetic, Fast-Paced, Tenacious, Honest, Reliable, and Supportive.I'm also highly proficient in Management, Communication, Analysis, Fraud, AML, CRM, Training, Sales, Support, Microsoft, SaaS, amongst other qualities.I am aware that times are changing and some people may be losing hope, ready to give up, wondering if tomorrow will be different.I am here to let you know Yes, There's Hope.Refrain from becoming deterred by temporary environments, people, or stress. Whatever you may be going through is only temporary, don't allow it have a permanent affect on you.Never lose hope; I believe we can do anything we put our mind to with effort, consistency, and determination.

Maya M.'s Current Company Details
Yes, There's Hope Inc.

Yes, There'S Hope Inc.

Founder & CEO at Yes, There's Hope Inc.
Maya M. Work Experience Details
  • Yes, There'S Hope Inc.
    Founder, Ceo
    Yes, There'S Hope Inc. Sep 2019 - Present
    Independently began a Non-profit Organization whose mission is to mitigate hunger and homelessness by way of mobile, food & supply trucks. We aim to connect these individuals to our shelters and assist in locating employment.Organizes, markets, implements and recruits for community food and necessities distribution. Creates events, hosts fundraisers, monitors activity and ensures positive experiences to target audience.
  • Twilio
    Fraud Specialist
    Twilio Mar 2021 - Dec 2022
    San Francisco, California, Us
    Works eCommerce fraud cases around phishing/vishing/smishing, SMS Premium Rate and Toll Fraud. Collaborates with Compliance and User Vetting teammates to resolve tickets in a concise manner. Identifies fraud patterns, aids in the improvement of anti-phishing and spam Machine Learning models, develops ideas to improve processes and procedures to benefit the team and organization, mentors and learns from team members.Excels in performing under pressure and exceeds productivity, making sound decisions in a fast paced environment including addressing and deescalating client complaints in a tactful manner.
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  • First Data Corporation
    Fraud Portfolio Manager
    First Data Corporation Apr 2018 - Jun 2019
    Brookfield, Wisc., Us
    Created and presented a highly applauded step-by-step training guide for identifying and mitigating fraudulent activity.Notated persistent activity and created runbooks to automate recurring issues. Managed and retained B2B eCommerce clientele by investigating and solving issues with a sense of urgency. Promoted quality services & products, engaged clientele through virtual and F2F meetings focused on solving for use cases. Utilized compelling tools to enhance fraud fighting such as SaaS tools with AI and BI, Splunk and Tableau.
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  • Worldpay
    Fraud Specialist
    Worldpay Aug 2015 - Apr 2018
    Cincinnati, Ohio, Us
    Prevented millions of dollars in losses by stopping and/or deactivating several hundred fraudulent business accounts and transactions after having assessed EMOBs regarding new or unusual activity, detailed investigations, and going through Customer Due Diligence (CDD) protocols. Retained National accounts by establishing accurate risk parameters through review of credit worthiness, bank statements, P&L sheets, ensuring PCI DSS compliance, and previous financial account history.
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  • Perfetta
    Quality Assurance Manager
    Perfetta Feb 2015 - Aug 2015
    Ensured proper work activities and ethics by managing 20 agents, setting and upholding standards of call quality.Evaluated audit findings, implemented coachings, trainings & corrective actions, diligently led weekly QA calibrations with Supervisors and QA’s around the region.

Maya M. Education Details

  • Georgia State University
    Georgia State University
    General

Frequently Asked Questions about Maya M.

What company does Maya M. work for?

Maya M. works for Yes, There's Hope Inc.

What is Maya M.'s role at the current company?

Maya M.'s current role is Founder & CEO at Yes, There's Hope Inc..

What schools did Maya M. attend?

Maya M. attended Georgia State University.

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