Jussi Vasama Email and Phone Number
Current: CEO of Digital Workforce Services Plc. Past:* CEO of QPR Software Plc, a Nasdaq Helsinki stock exchange listed cloud and services company. * Chief Customer Officer, Basware. Full strategic, operational and financial responsibility of Basware Customer Services business unit with 600 team members in professional services, customer success and customer care teams. Member of the Basware Executive Team, reporting to the CEO.* Country Manager, Basware Finland, +50m€ business.* Demanding positions to develop, lead and reshape global services functions as the VP of Customer Services / Solution Services, as the Global Head of Post-Delivery Services function and as the Global Head of Basware Extended Support business and operations. P&L responsibility of the Software Solution deliveries in Northeast Europe and APAC. Globally in charge of Service Management and related post-delivery consulting, and customer support business unit revenue management (P&L).* 3,5 years of Strategic Account Management at Basware.* Management Consultant at Vectia Ltd. for 7 years.* Expertise: Leading global SaaS/cloud-based businesses and professional services organizations. Delivering results through demanding turnaround initiatives and change programmes, and creating new profitable service offerings for enabling growth. Proactive management and innovative service design for Global Accounts. * CEO and other C-level experience in industry leading, best-of-breed stock-listed growth companies, P&L, Cloud Service Business, SaaS, Customer Experience, Customer Insight, Customer strategies & Account Management, Sales processes, tools & management systems, Customer asset management, Offering development.
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Chief Executive OfficerDigital Workforce Services Plc Mar 2023 - PresentHelsinki, Helsinki, Fi
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Chief Executive OfficerQpr Software Plc Oct 2021 - Feb 2023Helsinki, Fi, Fi -
Chief Customer OfficerBasware Jun 2019 - Aug 2021Espoo, FiGlobal head of Customer Services business unit. Leading a professional services, customer success and customer care professionals team of 600 employees globally with full P&L and operational accountability. Member of Basware Executive team, reporting to the CEO. -
Senior Vice President, Customer ServicesBasware May 2017 - Jun 2019Espoo, FiGlobal head of Customer Services business unit. Leading a professional services, customer success and customer care operations with 600 team members globally, including P&L and full operations accountability. Member of Basware Executive team, reporting to the CEO.
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Vice President, Customer ServicesBasware Jan 2017 - May 2017Espoo, FiHead of Customer Services in the Northeast Europe and APAC regions. Accountability of the customer services business and field operations related to the P2P and Network Business Areas. Leading an international organization of +100 professionals that provide pre-sales, scoping, project and program management, customer training, customer service management, and delivery & post-delivery consulting services.
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Country Manager, FinlandBasware Mar 2014 - May 2017Espoo, FiLeading Basware's biggest country business (+50m€) and team to a growth path. Representing company in the Country and leading Country Management Team with corporate strategy execution, country strategy plannig and excecution and country P/L responsibility.
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Vice President Professional ServicesBasware Jan 2016 - Jan 2017Espoo, FiHead of Professional Services in the Northeast Europe and APAC regions. Accountability of the professional services business and operations related to the P2P and Network Business Areas. Leading an international organization of +100 professionals that provide pre-sales, scoping, project and program management, customer training, and delivery & post-delivery consulting services.
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Vice President, Solution ServicesBasware Mar 2014 - Jan 2016Espoo, FiHead of Solution Services function in the Northeast (Finland and Russia) and APAC regions. Accountability of software solution related service business, operations management and business development, and including the P&L responsibility of all related revenue streams for software solutions. Leading an international organization of +100 professionals providing pre-sales, scoping, project and program management, customer training, and delivery & post-delivery consulting services.
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Vice President, Post-Delivery ServicesBasware Oct 2013 - Mar 2014Espoo, FiGlobal responsibility for Basware Corporation's Post-Delivery Services function including SaaS Deployment & Production, Service Management and Service Desk operations for software products. Global organization consisting of appr. 130 professionals in 15 locations. Financial responsibility (P&L) for the function, including the revenue streams for maintenance and SaaS revenues, and professional Service Revenues related to Extended Support Services.
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Vice President, Extended SupportBasware Jan 2012 - Oct 2013Espoo, FiGlobal head of Basware Extended Support. Building a new, global line of business for Basware from a very small local team in Finland. The global organization of +40 professionals consisted of regional teams for post-delivery Service Management and dedicated solution & integration consulting for Strategic Accounts. Customer Service Desk operations with +40 professionals were added to the responsibilites. Financial responsibility (P&L) of service revenues and maintenance revenues. Head of Service Desk operations for local products.
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Director, Extended Professional ServicesBasware Apr 2010 - Jan 2012Espoo, FiHeading the business operations for 4 teams and 25 professionals: Business Consulting; Customer Training; Customer Service & Programme Management; and Advisory Team. Owner of Professional Services Offering development.
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Senior Account ManagerBasware Apr 2007 - Aug 2010Espoo, FiAccount Strategies, Account Development and Account Management responsibilities for a number of international / national corporations mainly based in Finland, many of which operating in a global scale. Cooperation with customers from strategic sourcing enablement and support, streamlining & unifying operational purchasing and automating the invoice handling and payment processes. Heavy involvement in FSSC development. Responsibility of an assigned sales budget. Customer decision-making level CFO, CIO, CTO, CPO.
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Senior ConsultantVectia Ltd. Apr 2000 - Apr 2007Fi"A Senior Consultant has the responsibility for acquiring new projects. In addition he is independently responsible for projects within customer relationships as well as for customer relationships as a whole."Extensive project & program management expertise, with appr. 100 well-executed management consultancy assignments. Proven track record in sales with good contacts with executive level decision-makers. Customers from different industries (gas & energy, paper & pulp, metal, banking & insurance, IT services, telecom, aviation, media). Customers ranging from global industry leaders to major Finnish companies.
Jussi Vasama Education Details
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Lut UniversityIndustrial Engineering And Management -
Hanken & Sse Executive EducationLeap Programme
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Vihdin Yhteiskoulun LukioHigh School
Frequently Asked Questions about Jussi Vasama
What company does Jussi Vasama work for?
Jussi Vasama works for Digital Workforce Services Plc
What is Jussi Vasama's role at the current company?
Jussi Vasama's current role is Chief Executive Officer I Business Process Automation Executive.
What schools did Jussi Vasama attend?
Jussi Vasama attended Lut University, Hanken & Sse Executive Education, Vihdin Yhteiskoulun Lukio.
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