Justin Waligora Email & Phone Number

Washington, DC, US

Tucson, Arizona, United States

Manages a portfolio of accounts and improves customer satisfaction, customer retention, andgrowth. Primary contact for customers, understanding their success criteria and helping them realize value from GlideFast. Conducts proactive data maintenance to guarantee clients receive accurate and consistentinformation from me and my team.

• Works closely with the GlideFast Training Team as a part-time employee to learn the administrative and operational skills pertaining to the ServiceNow ecosystem. Contributes to various projects, tasks, and initiatives.
• Designed Quick Reference Cards for three separate ServiceNow modules and applications: Problem & Incident Management and Employee Service Center, optimizing training instruction and processes for two enterprise-level.
• Created seven time sheet projects within Space/Now Platform under guidance from the Training Team PM to kick off Training Coordinator tasking, increasing PM bandwidth and smoother workflows with clear-cut.
• Developed possible course of action utilizing ServiceNow Strategic Portfolio Management in collaboration with fellow intern to establish common framework/template between GlideFast Engagement Managers and Training.

Tucson, Arizona, United States

• 16-week program combination of instructor-led ServiceNow training, TA-facilitated eLearning, hands-on projects, career skills training and guidance, and a final capstone presentation. Fast-paced training program that.
• Configured & customized ServiceNow modules and applications, including Incident & Change Management.
• Conducted data analysis and reporting using ServiceNow Performance Analytics and developed custom dashboards to provide insights into key performance indicators (KPIs).
• Implemented IT Service Management (ITSM) best practices by defining and automating ITIL processes within ServiceNow, including Incident, Problem, and Change Management.
• Contributed to the ServiceNow community by sharing knowledge, participating in user groups, and contributing to the ServiceNow knowledge base & community forums.
• Developed system integrations and process automation within the ServiceNow instance and other Information Services Applications using ServiceNow scripting languages: JavaScript, HTML, and CSS.

Tucson, Arizona, United States

• Advises and assists the Air Operations Center (AOC) Commander in developing policy, solving problems, and managing the AOC's mission. Directs the administrative functions for 350 personnel composed of active-duty.
• Responsible to upper leadership for development and implementation of executive and management policies for 335 personnel composed of active-duty, reserve, and government contractors.
• Managed daily command section operations and received, coordinated, and tracked over 1.1K upper-, middle-, and lower-level taskings.

Tucson, Arizona, United States

• Leads the Air Forces Southern (AFSOUTH) Non-Kinetic Operations Team to coordinate, integrate, synchronize, and executive Non-Kinetic Effects to counter malign state actors, transnational criminal organizations, and.
• Filled interim Deputy Director position for three months leading combined 70 employees through 26 working groups, two key leadership engagements, and strategic communication planning for three bomber task forces and.
• Designed strategic communication cards to be carried by US personnel during $30M multi-national combatant command exercise. These guides aligned messaging of 1.1K US members with Chief Operating Officer TV interview.

Hampton, Virginia, United States

• Deployed as Information Warfare Operations Team Lead under Special Operations Command - Central Forward leading seven-member team to execute tailored messaging across nine countries supporting three strategic lines of.
• Quarterbacked IO integration with six international partners to conduct social media campaign developing 185 products distributed via five media channels to message over 1.2M people, synchronizing pro-US messaging for.
• Liaised with Defense Attache Office, Air Force headquarters office, and Army organization to generate first-of-its-kind counter-China media analysis product, bridging intelligence gap between Department of Defense and.

Hampton, Virginia, United States

• Mentors 12-member cross-functional team to conduct target discovery/opportunity analysis of critical adversary vulnerabilities to inform target development and strategic planning. Assesses and exploits data in.
• Co-authored novel targeting intelligence study analyzing 107 targets and identifying nine critical cognitive vulnerabilities to provide eighteen influence operations in support of strategic objectives.
• Spearheaded section professional development and built virtual library curriculum with three courses to optimize productivity and analytical capabilities by 33%.

Washington, District Of Columbia, United States

• USAFA Graduate Studies Program and AFIT Civilian Institution Programs Recipient at George Washington University
• Thesis: “Immigrants in the US Air Force: How Job Assignment Varies by Citizenship”

Bachelor Of Science - Bs, Behavioral Sciences

Activities and Societies: Psi Chi International Honor Society in Psychology, USAFA Falconry Team, Korean American Relations Seminar.

Master Of Arts - Ma, Sociology

Activities and Societies: Air Force Institute of Technology Civilian Institution Programs RecipientThesis Option: “Immigrants in the US.