Justin Waligora Email & Phone Number

Washington, Dc, Us

Tucson, Arizona, United States

Manages a portfolio of accounts and improves customer satisfaction, customer retention, andgrowth. Primary contact for customers, understanding their success criteria and helping them realize value from GlideFast. Conducts proactive data maintenance to guarantee clients receive accurate and consistentinformation from me and my team.

Works closely with the GlideFast Training Team as a part-time employee to learn the administrative and operational skills pertaining to the ServiceNow ecosystem. Contributes to various projects, tasks, and initiatives while gaining valuable insight into organizational operations. • Designed Quick Reference Cards for three separate ServiceNow modules and applications: Problem & Incident Management and Employee Service Center, optimizing training instruction and processes for two enterprise-level clients. • Created seven time sheet projects within Space/Now Platform under guidance from the Training Team PM to kick off Training Coordinator tasking, increasing PM bandwidth and smoother workflows with clear-cut deliverables/deadlines. • Developed possible course of action utilizing ServiceNow Strategic Portfolio Management in collaboration with fellow intern to establish common framework/template between GlideFast Engagement Managers and Training Team, ultimately resulting in better alignment with Delivery Methodology and greater awareness of Training Team objectives.

Tucson, Arizona, United States

16-week program combination of instructor-led ServiceNow training, TA-facilitated eLearning, hands-on projects, career skills training and guidance, and a final capstone presentation. Fast-paced training program that lead to the opportunity to earn 3 industry-recognized, high-stakes certification exams. • Configured & customized ServiceNow modules and applications, including Incident & Change Management. • Conducted data analysis and reporting using ServiceNow Performance Analytics and developed custom dashboards to provide insights into key performance indicators (KPIs). • Implemented IT Service Management (ITSM) best practices by defining and automating ITIL processes within ServiceNow, including Incident, Problem, and Change Management. • Contributed to the ServiceNow community by sharing knowledge, participating in user groups, and contributing to the ServiceNow knowledge base & community forums. • Developed system integrations and process automation within the ServiceNow instance and other Information Services Applications using ServiceNow scripting languages: JavaScript, HTML, and CSS. • Designed portal with custom pages, footer widget, header, themes, branding, and user support.

Tucson, Arizona, United States

Advises and assists the Air Operations Center (AOC) Commander in developing policy, solving problems, and managing the AOC's mission. Directs the administrative functions for 350 personnel composed of active-duty, reserve, and government contractors among five divisions, one squadron, and three specialty teams. Manages and delegates tasks in support of higher headquarter objectives. Coordinates special presentations, conferences, Commander's Calls, and Distinguished Visitor tours. Manages the Commander's programs for awards, decorations, and performance reports. • Responsible to upper leadership for development and implementation of executive and management policies for 335 personnel composed of active-duty, reserve, and government contractors. • Managed daily command section operations and received, coordinated, and tracked over 1.1K upper-, middle-, and lower-level taskings.

Tucson, Arizona, United States

Leads the Air Forces Southern (AFSOUTH) Non-Kinetic Operations Team to coordinate, integrate, synchronize, and executive Non-Kinetic Effects to counter malign state actors, transnational criminal organizations, and bolster partner nations within the South American Area of Responsibility. Facilitates integration within AFSOUTH for effects and operations in the Information Environment and ensures the campaigning of Operations, Activities, and Investments (OAI) to shape attitudes and perceptions toward desired states for AFSOUTH and the United States Government. • Filled interim Deputy Director position for three months leading combined 70 employees through 26 working groups, two key leadership engagements, and strategic communication planning for three bomber task forces and six exercises. This enabled development of 1.2K information operations (IO) products, amplifying pro-US narratives to 31.9M civilians from 31 nations. •Designed strategic communication cards to be carried by US personnel during $30M multi-national combatant command exercise. These guides aligned messaging of 1.1K US members with Chief Operating Officer TV interview and Two-Star General engagement, which created synchronized multi-axis approach that projected pro-US image to 11M foreign civilians.

Hampton, Virginia, United States

Deployed as Information Warfare Operations Team Lead under Special Operations Command - Central Forward leading seven-member team to execute tailored messaging across nine countries supporting three strategic lines of effort. Analyzes and exploits data in cognitive, electromagnetic, physical, and logical domains to enable holistic targeting opportunities for commanders. Discovers new approaches to fill intelligence gaps and delivers timely targeting opportunities to affect peer-nation adversary states. Drives implementation of Information Operations officer program across the group to effectively integrate information warfare analysis into the targeting enterprise. • Quarterbacked IO integration with six international partners to conduct social media campaign developing 185 products distributed via five media channels to message over 1.2M people, synchronizing pro-US messaging for seven organizations and thirteen international partners. • Liaised with Defense Attache Office, Air Force headquarters office, and Army organization to generate first-of-its-kind counter-China media analysis product, bridging intelligence gap between Department of Defense and Department of State.

Hampton, Virginia, United States

Mentors 12-member cross-functional team to conduct target discovery/opportunity analysis of critical adversary vulnerabilities to inform target development and strategic planning. Assesses and exploits data in cognitive, electromagnetic, physical, and logical domains to enable full-spectrum target development. Performs problem-centric research & analysis to identify novel targets and evaluate the cognitive domain to information Air Force targeting. Drives implementation of Information Operations office program across the group to effectively integrate cognitive analysis in the targeting enterprise. • Co-authored novel targeting intelligence study analyzing 107 targets and identifying nine critical cognitive vulnerabilities to provide eighteen influence operations in support of strategic objectives. • Spearheaded section professional development and built virtual library curriculum with three courses to optimize productivity and analytical capabilities by 33%.

Washington, District Of Columbia, United States

• USAFA Graduate Studies Program and AFIT Civilian Institution Programs Recipient at George Washington University• Thesis: “Immigrants in the US Air Force: How Job Assignment Varies by Citizenship”

Bachelor Of Science - Bs, Behavioral Sciences

Activities and Societies: Psi Chi International Honor Society in Psychology, USAFA Falconry Team, Korean American Relations Seminar.

Master Of Arts - Ma, Sociology

Activities and Societies: Air Force Institute of Technology Civilian Institution Programs RecipientThesis Option: “Immigrants in the US.