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Todd Justad is listed as Seasoned Telecom Engineer/Technical Manager/Solutions Expert with a rich extensive history in the telecommunications sector with global corporations. at Disruptive Innovations, a with 5 employees, based in Port Orange, Florida, United States. AeroLeads shows a matched LinkedIn profile for Todd Justad.
Todd Justad previously worked as Senior Telecommunications Specialist at Disruptive Innovations and Senior Telecom Engineer at Cloud Software Group. Todd Justad holds Electronic Engineering, Electrical And Electronics Engineering from Portland Community College.
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I excel as a leader in crafting, executing, and optimizing intricate telecom systems to ensure seamless communication networks. My expertise encompasses a spectrum of technologies, ranging from traditional telephony to VoIP, contact center, and emerging technologies.Throughout my career, I've successfully managed end-to-end project lifecycles, from conceptualization and design to deployment and ongoing maintenance. I have earned recognition for my proficiency in efficiently troubleshooting and resolving complex network issues, significantly enhancing overall system reliability.With a profound understanding of industry trends and standards, I actively contribute to the strategic planning and evolution of telecom infrastructure. As a leader, I have demonstrated the ability to mentor teams
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New York, New York, United States
Currently I carry the Telecom Solution Architect role at Disruptive Innovations. I assist customers in utilizing their company IT platforms, providing technical support in their operations, collaborating with vendor management and lead engineering teams in upgrades and new technologies. Come see us at www.disruptiveinnovations.net
Ft Lauderdale Fl
Managed tier-3 ticket queue for our Voice team of 5 engineers. Responsible for global contact center 2500 agents and contact center management. Acted as key business contact for escalated issues; reviewed and delegated escalated voice tickets to team members or other IT groups. Oversaw vendor management of voice services, including carriers and products. Maintained daily communication with Contact Center management, engaging in discussions related to operational matters and ongoing projects across various roles and capacities.• Actively participated in project team transitioning Genesys on-prem contact center to cloud-based solution. • Coordinated and downsized voice accounts associated with terminating business sites. • Daily telecommunication health checks and VOIP monitoring to ensure stability.• Conducted regular meetings with various Voice carriers to discuss ongoing account operations. • Collaborated with Accounts Payable team to review data and voice invoices from technical perspective, ensuring accuracy and alignment with life cycle management.
Ft Lauderdale
Provided support to 54 global sites, 14,000 end-users with focus on voice operations. Managed tier-3 ticket queue for Voice team, covering global contact center and enterprise voice operations with 2500 agents. Oversaw vendor management for voice services, including carrier relationships and product usage. Supported telephony projects and operational initiatives, including mergers and acquisitions, with travel to various site locations. Led and completed projects such as transitioning from Avaya to Microsoft Teams for enterprise communication and migrating from Avaya contact center to Genesys. Supervised Avaya service release management firmware upgrades. Assumed control of auditing voice and data invoice approvals through the Tangoe portal. Discovered unused lines/circuits during a audit, saving company over $100k per month.Led and completed projects such as transitioning from Avaya to Microsoft Teams for enterprise communication and migrating from Avaya contact center to Genesys. • Project Managed 34 mergers and acquisitions (M&A) from a telecom perspective.• Created best practice documents for tier1 and 2 and provided support for remote contact center agents during pandemicProvided support to 39 global sites, with strong emphasis on voice operations. Acted as primary business contact for escalated voice service issues. Oversaw vendor management of voice services, including carrier relationships and product usage. Served as project manager and beta tester for remote IP agent and global site gateways that enabled seamless work-from-home operations for agents during weekend hours. Facilitated connection of all contact centers, enabling follow-the-sun operations via PRI trunking and later transitioning to VoIP trunking reducing company costs. Sourced and implemented remote management devices globally for all network routers. Created end-user support handover documentation for IT Service Desk Tier I and II.
Ft Lauderdale Fl
Engineered and managed implementations for a vast global project that involved changing the entire communications network for Citibank. Led over 200 successful site implementations meeting project expectations for the Latin American. Did this so well I was moved to complete EMEA and APAC regions.
Ft Lauderdale Fl
Support Latin America headquarters telecommunications both voice and WAN. PBX, multiplexers and encryption.
Other employees you can reach at disruptiveinnovations.net. View company contacts for 5 employees →
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Todd Justad works for Disruptive Innovations.
Todd Justad is listed as Seasoned Telecom Engineer/Technical Manager/Solutions Expert with a rich extensive history in the telecommunications sector with global corporations. at Disruptive Innovations.
Todd Justad is based in Port Orange, Florida, United States while working with Disruptive Innovations.
Todd Justad has worked for Disruptive Innovations, Cloud Software Group, Citrix, At&T, and Citi.
Todd Justad's colleagues at Disruptive Innovations include Julio Taveras, Mba, Todd Justad, and Ed Fennell.
You can use AeroLeads to view verified contact signals for Todd Justad at Disruptive Innovations, including work email, phone, and LinkedIn data when available.
Todd Justad holds Electronic Engineering, Electrical And Electronics Engineering from Portland Community College.
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