Oversaw monitoring and surveillance analysis, troubleshooting, and incident management of data center environment, information security hardware/software, network deployment. Develop reports on up time, bandwidth usage, server utilization, and additional key metrics. Track automated and end user incident and outage reporting. Investigated and solved issues with ticketing software. Followed software, network, and signal strength for cellular communications. Supervised 25 staff reviewing and managing break-fixes of network infrastructure consisting of local and remote offices, data centers, and data/telecom equipment. Worked with network engineers, field technicians, equipment vendors, and telecom carriers to investigate and solve multiple versions of network issues and outages. Diagrammed, wired, and implemented 20 workstations.Key Achievements:Designed and delivered staff training providing direction of defining career and work related goals and objectives.Aided hardware and software technical needs and other technicians.Resolved system slow-down issues through network migrations, reconfigurations, integrations, and troubleshooting.Noted 20+ issues by testing infrastructure security with automated and manual tools. Guided use of mobile devices (iPad, iPhone, Android) providing on-call support. Raised staff satisfaction with new technologies and improved on-call freedom.Named Employee of the Month eight times.

Directed front-office activities promoting and selling products and services to individuals and multi-leveled corporate businesses. Key Achievement:Established and implemented successful new sales marketing program.

Helped individuals and multi-leveled corporate businesses with telecommunications products and services. Key Achievement:Received Tiefel Award for Customer Excellence six times.

Guided 35-member team streamlining staffing model producing $36K in annual net profit. Key Achievement: Managed and implemented $650K in automated dialer project.

Supervised all daily activities of four business units and 110 client relationships with financial profitability for each account. Directed finances, accounts payable/receivable, invoicing, payroll, and budgeting. Led 65 staff members including 4 supervisors.Key Achievement:Increased national account business by $20.2M (up 28.30%) and unit volume by 41,352 (up 22.6%) between 2006 and 2007. Equaled call center financial goal of 30% gross contribution and guided monthly budgets/billings of $500K.