• Managed the life cycles of the company’s business skills, leadership, and compliance content with a global network of development partners• Collaborated with a diverse group of cross-functional teams (Finance, Legal, R&D, Engineering, Marketing, SMEs, Instructional Design, Writing, AV, Graphic Design, QA)• Negotiated, awarded, and managed sizable SOWs with multiple vendors• Scheduled and managed the production activities of internal staff, contractors, and vendors• Implemented and refined processes that resulted in a unified team approach to meet and exceed milestone expectations within predefined scope, budget, and quality constraints• Designed authoring tools and templates that significantly increased workflow efficiency• Created tracking systems that streamlined the operations of high volume production cycles• Established production metrics to reliably forecast cost, timelines, and resource requirements to consistently meet quarterly business objectives and time to market requirements• Organized and maintained SharePoint project sites that facilitated team collaboration and aided in version control of work in progress • Identified and resolved operational issues by optimizing development process and best practices• Wrote process documentation and provided ongoing support and training in processes• Mentored support staff and provided knowledge sharing to leverage the company’s talent, decrease cost, and increase team performance • Assessed and communicated risks and challenges of production schedules to stakeholders• Maintained KPI dashboards to monitor the progress in meeting company goals and objectives at the executive level

• Coordinated all aspects of localization and issue resolution for more than a dozen languages• Negotiated and managed sizable SOWs with global vendors • Liaised with global partners, translation vendors, cross-functional teams and channel managers• Wrote process documentation and trained new development partners • Produced metrics that were used to gauge the success in meeting predefined quality standards, time to market and budgetary goals

• Led QA team to qualify product releases• Created test cases, tested builds, and logged bugs for authoring tools and player software • Recommended product enhancements that were implemented and improved learner experience

• Managed day-to-day operations including all areas of finance, production, administration, human resources, and vendor relationships• Managed design team to develop effective marketing deliverables on time and within budget• Collaborated on go-to-market strategies with clients to achieve their business objectives• Led company performance and continuous improvement meetings• Worked “hands on” with production team