Justyna Bochenek Email & Phone Number

Luqa, Malta

• Progressing tenancies from offer acceptance through to the start of a tenancy, drafting contracts, and completing all pre-tenancy checks including Home Office checks• Ensuring all tenancies start with required documentation, in full compliance with legislation, and company practices• Co-ordinating and managing any pre-tenancy requests • Processing reference applications and ensuring Right to Rent checks are in place• Building and maintaining customer relationships through expert communication in a professional,friendly, and sincere manner• Dealing with sensitive information and high-profile clientele• Keeping detailed notes and records to demonstrate compliance• Delivering tasks to the required standard, accurately, and without delays• Using initiative to foresee and resolve problems in a prompt and effective manner• Reporting weekly activity and providing action points in pursuit of targets to Managers

Richmond, Greater London, United Kingdom

• Drafting up all paperwork for new tenancies, addenda, and welcome letters• Ensuring all documents comply with current legislations and guidelines• Answering questions concerning contracts and offering guidance• Checking safety documents and registering deposits with government approved schemes• Processing reference applications and ensuring ID checks are in place• Mediating with clients, tenants, and relocation agents as well as members of other departments and local offices on a day-to-day basis• Prioritising work in order to complete deals before the move-in date• Data entry of information to accounting systems, creating invoices and statements• Covering absences and training new staff• Providing monthly, quarterly and ad-hoc reports for senior management teams

London, United Kingdom

• Acting as liaison between tenants and property owners• Collecting rent on a monthly basis and handling late payments in a timely manner• Processing terminations and early terminations explaining contractual responsibilities and costs • Serving legal notices and dealing with evictions• Dealing with deposit claims and submitting evidence to insurance and custodial schemes• Arranging inventory inspections, cleaning, gas safety, and electrical checks

• General office administration including filing, updating property displays, post, brochure mailouts • Registration of new applicants for both Lettings and Sales teams – in person and over the phone• Requesting and processing references in accordance with departmental procedures• Drawing up tenancy contracts, renewals, and registering deposits• Conducting credit and right-to-rent checks as per law regulations• Liaising with external service providers, utility companies, and professionals• Completing monthly audit on all company cars and arranging permits and repairs as required

London, United Kingdom

• Day to day roles including taking orders and reservations, dealing with deliveries, cash-handling experience, and till management• Providing high level of customer service and ensuring prompt delivery of food orders• Supervising the restaurant at busy times as well as being given the responsibility to train new staff and create a rota