Justin Conway Email & Phone Number

Los Angeles, CA, US

• Driving complex technical projects that integrate services and features into games helping game teams focus on core gameplay and player experience.
• Implemented a new test environment that allows for smoother access and development capabilities on PC, console, and mobile platforms.
• Working alongside senior leadership, product managers, developers and other stakeholders on game integration roadmap planning and execution to help teams meet launch milestones on time.
• Creating and driving uptake of test apps and processes that help teams onboard quickly and efficiently to critical services.

Redmond, Washington, US

• A passionate driver of customer and partner success working to improve satisfaction with Microsoft products and the support experience
• Responsible for improving customer experience and support processes that have exceeded success KPI’s for Azure services
• Implemented hypothesis and data driven retention and growth strategies which has increased our customer base over 5x and revenue over 50x since joining the team
• Redesigning cloud tools to be more efficient and insightful for customer success and support initiatives
• Launched multiple high-quality Azure services and features that are globally utilized by enterprises and startups for large scale, highly reliable, and secure scenarios

Oakland, CA, US

• GuestDNA is a leading marketing analytics company focused on deep learning around the retail guest.
• My primary focus was Customer Success and Product Management
• Product Manager for iOS and Android apps
• Provided training for the customer on-boarding process (in-person, webinars, screen share) and creating intuitive training docs (manuals, best practices, FAQ’s, etc.)
• Data Analyst using Tableau to identify guest frequency, average spend, and other KPIs. I also analyzed our iOS and Android app activity for marketing notification campaigns. Some campaigns drove an increase of 3x foot.
• QA Testing customer’s mobile apps and online tools

Became a freelancer and began working with various companies in the mobile space, such as:■PhoneTell (US)- Product Manager for their Android app■GSM Association (UK)-Advisor on Special Projects which included briefing exec team on mobile advertising and mobile content initiatives that would benefit their Operator members■Mofilm (UK)- Assisted on spreading.

SteppeChange provides software outsourcing solutions with a specialization in mobile app and web platform development.★Product and Project Manager of a mobile analytics portal and a push notification platform for brands. Both platforms went from discovery to delivery in less than 6 months

Chicago, IL, US

A Web App Development student in the Starter League program with a deep focus on developing apps with the Ruby on Rails framework.

Petach Tikva, Merkaz, IL

• Inneractive is a fast paced, mobile monetization pioneer with main HQ in Israel and a U.S. HQ in San Mateo.
• Managed the company’s top strategic accounts which included Nokia, Corona Labs, and Unity3d
• Project managed the launch of the Nokia Ad Exchange (NAX)-A global, cross-OS, monetization exchange for mobile app developers
• Managed client budgets for developer promotion and user acquisition campaigns
• Worked closely with Partners and in-house Product teams on feature creation, implementation, and overall project management

• Gigafone was a pioneer in exploring approaches in mobile advertising and mobile applications working with both Mobile Operators and Media Companies.
• Headed marketing efforts at conferences worldwide while managing partner relationships in Asia
• Grew the marketing team from one to four people
• Led and managed the design team of the Gigafone website
• Wrote and executive produced a web based commercial broadcasted to over 40k people at the Mobile World Congress in 2008

US

• Fastmobile was a startup focused on mobile messaging software and content solutions that was acquired by RIM (Blackberry).
• Winner of a company-wide program in 2006 for “best product feature idea”
• Provided competitive analysis as well as market research for Sales team
• Worked closely with Product and Engineering teams on product roadmap
• Implemented and administrated the Oracle Siebel CRM OnDemand sales tool (earned a certification from Oracle for this CRM platform) to track leads and manage opportunities