•Driving complex technical projects that integrate services and features into games helping game teams focus on core gameplay and player experience.•Implemented a new test environment that allows for smoother access and development capabilities on PC, console, and mobile platforms. •Working alongside senior leadership, product managers, developers and other stakeholders on game integration roadmap planning and execution to help teams meet launch milestones on time. •Creating and driving uptake of test apps and processes that help teams onboard quickly and efficiently to critical services.

• A passionate driver of customer and partner success working to improve satisfaction with Microsoft products and the support experience• Responsible for improving customer experience and support processes that have exceeded success KPI’s for Azure services • Implemented hypothesis and data driven retention and growth strategies which has increased our customer base over 5x and revenue over 50x since joining the team• Redesigning cloud tools to be more efficient and insightful for customer success and support initiatives• Launched multiple high-quality Azure services and features that are globally utilized by enterprises and startups for large scale, highly reliable, and secure scenarios

GuestDNA is a leading marketing analytics company focused on deep learning around the retail guest.• My primary focus was Customer Success and Product Management • Product Manager for iOS and Android apps• Provided training for the customer on-boarding process (in-person, webinars, screen share) and creating intuitive training docs (manuals, best practices, FAQ’s, etc.) • Data Analyst using Tableau to identify guest frequency, average spend, and other KPIs. I also analyzed our iOS and Android app activity for marketing notification campaigns. Some campaigns drove an increase of 3x foot traffic in a single day to retail stores • QA Testing customer’s mobile apps and online tools • Timely responses to strategic customers (within 4 hours or 15 min responses for escalated issues) and app users (under 24 hours) on technical and non- technical matters via support tickets, social media, calls, emails, and in-person • Ran engagement and retention campaigns for clients

Became a freelancer and began working with various companies in the mobile space, such as:■PhoneTell (US)- Product Manager for their Android app■GSM Association (UK)-Advisor on Special Projects which included briefing exec team on mobile advertising and mobile content initiatives that would benefit their Operator members■Mofilm (UK)- Assisted on spreading awareness of Mofilm events via Social Media and helped with music licensing projects that allowed for filmmakers to use an available catalog of music in their videos without fear of copyright infringement

SteppeChange provides software outsourcing solutions with a specialization in mobile app and web platform development.★Product and Project Manager of a mobile analytics portal and a push notification platform for brands. Both platforms went from discovery to delivery in less than 6 months

A Web App Development student in the Starter League program with a deep focus on developing apps with the Ruby on Rails framework.

Inneractive is a fast paced, mobile monetization pioneer with main HQ in Israel and a U.S. HQ in San Mateo.●Managed the company’s top strategic accounts which included Nokia, Corona Labs, and Unity3d●Project managed the launch of the Nokia Ad Exchange (NAX)-A global, cross-OS, monetization exchange for mobile app developers●Managed client budgets for developer promotion and user acquisition campaigns●Worked closely with Partners and in-house Product teams on feature creation, implementation, and overall project management

Gigafone was a pioneer in exploring approaches in mobile advertising and mobile applications working with both Mobile Operators and Media Companies.● Headed marketing efforts at conferences worldwide while managing partner relationships in Asia● Grew the marketing team from one to four people● Led and managed the design team of the Gigafone website● Wrote and executive produced a web based commercial broadcasted to over 40k people at the Mobile World Congress in 2008

Fastmobile was a startup focused on mobile messaging software and content solutions that was acquired by RIM (Blackberry).●Winner of a company-wide program in 2006 for “best product feature idea” ●Provided competitive analysis as well as market research for Sales team●Worked closely with Product and Engineering teams on product roadmap ●Implemented and administrated the Oracle Siebel CRM OnDemand sales tool (earned a certification from Oracle for this CRM platform) to track leads and manage opportunities